Abstract: Disclosed embodiments provide techniques for technical support. Previously reported problem reports are analyzed and symptoms are extracted. Solutions are associated with the previously reported problem reports. A newly submitted user problem is analyzed and symptoms are extracted and compared with the symptoms of the previously reported problems. Solutions are then associated with the user problem based on relevance to symptoms, product type, and/or other factors.

Abstract: A method is provided to manage economics and operational dynamics of various information technology (IT) systems. A computer collects data indicative of operation of a plurality of hardware components and collects data indicative of operation of a plurality of software components. The computer creates a first qualitative value representing a hardware status of the plurality of the hardware components and a second qualitative value representing a software status of the plurality of the software components. The first and second qualitative values are displayed in graphical form for evaluation by a system operator, and the computer computes a probability of life expectancy for the plurality of hardware components and the plurality of software components based on said first and second qualitative values and utilizing cognitive and artificial intelligence based calculations to determine the probability.

Abstract: Disclosed embodiments provide techniques for technical support. Previously reported problem reports are analyzed and symptoms are extracted. Solutions are associated with the previously reported problem reports. A newly submitted user problem is analyzed and symptoms are extracted and compared with the symptoms of the previously reported problems. Solutions are then associated with the user problem based on relevance to symptoms, product type, and/or other factors.

Abstract: A method is provided to manage economics and operational dynamics of various information technology (IT) systems. A computer collects data indicative of operation of a plurality of hardware components and collects data indicative of operation of a plurality of software components. The computer creates a first qualitative value representing a hardware status of the plurality of the hardware components and a second qualitative value representing a software status of the plurality of the software components. The first and second qualitative values are displayed in graphical form for evaluation by a system operator, and the computer computes a probability of life expectancy for the plurality of hardware components and the plurality of software components based on said first and second qualitative values and utilizing cognitive and artificial intelligence based calculations to determine the probability.

Abstract: A method is provided to manage economics and operational dynamics of various information technology (IT) systems. A computer collects data indicative of operation of a plurality of hardware components and collects data indicative of operation of a plurality of software components. The computer creates a first qualitative value representing a hardware status of the plurality of the hardware components and a second qualitative value representing a software status of the plurality of the software components. The first and second qualitative values are displayed in graphical form for evaluation by a system operator, and the computer computes a probability of life expectancy for the plurality of hardware components and the plurality of software components based on said first and second qualitative values and utilizing cognitive and artificial intelligence based calculations to determine the probability.

Abstract: A method is provided to manage economics and operational dynamics of various information technology (IT) systems. A computer collects data indicative of operation of a plurality of hardware components and collects data indicative of operation of a plurality of software components. The computer creates a first qualitative value representing a hardware status of the plurality of the hardware components and a second qualitative value representing a software status of the plurality of the software components. The first and second qualitative values are displayed in graphical form for evaluation by a system operator, and the computer computes a probability of life expectancy for the plurality of hardware components and the plurality of software components based on said first and second qualitative values and utilizing cognitive and artificial intelligence based calculations to determine the probability.