Abstract: Systems and methods are described herein that provide a system associated with a CRA application framework with offline capability for mobile devices. In one example embodiment, a network request is received via network communications from a mobile device. The request is identified and multiple processing threads are initiated that separate operations for performing the request. A Self Describing Object (SDO) is generated and is returned in response to a fetch request. This allows the mobile device to input data while offline from a server and to minimize network interactions therebetween.

Abstract: A system that implements a medical adherence tracker framework receives a workflow definition, the workflow definition comprising one or more tasks. The system persists the workflow definition, and the persisting includes serializing the workflow definition. The system synchronizes the workflow definition to one or more user devices, including transmitting the serialized workflow definition to the user devices. The workflow definition includes nested objects, and the system serializes the workflow definition and nested objects separately and links the serialized objects using an object identifier.

Abstract: A system that manages a gamification provider abstraction layer can select a gamification provider. The system receives a common gamification request message from a client and creates a provider-specific request message based on the received common gamification request message and the selected gamification provider. The system then transmits the provider-specific request message to the selected gamification provider.

Abstract: Systems and methods are described herein that provide a mobile push notification system that sends notifications to various types of mobile devices using a single cloud based interface. One example embodiment includes a registration logic configured to receive device data from a mobile device. A record of the device data is stored in a database. A token generator creates a registration token that identifies the mobile device. The registration logic is facilitates communication between the mobile device and a vendor service when the registration token is received from the mobile device.

Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract: Services are integrated by providing a first component of a service via a first user interface over a first communications channel using a first communications mode. A second component of the service is provided via a second user interface over a second communications channel using a second communications mode. The first component of the service and the second component of the service are provided continuously in a single session using a common rule set for user interface dialog management.

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.

Abstract: A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.

Abstract: A method for managing voice response services in a call center for interactive voice response (IVR) applications that provides full IVR call capacity during the installation and testing of new IVR application software. The call center includes web application servers, a network dispatcher, IVR clusters, databases and a network switch, which are reconfigured during the installation and testing of new IVR application software so that full IVR call capacity is maintained at all times. The call center further includes the ability to uninstall newly installed IVR application software and restore the call center to the original IVR application software configuration without reducing the call center IVR call capacity.

Abstract: A method and apparatus provides a framework for specifying a multimodal application, such as an IVR, in a communication network. The framework provides a metalanguage that enables a programmer to specify a multimodal user interface using view logic, business rules using router logic, and integration with a backend enterprise system.

Abstract: A framework is described for providing a service to a customer via a Interactive Voice Recognition system (IVR) using natural language expressions. The expressions are evaluated using rules-based programming rules. Evaluated expressions determine an eligibility of a business service to be offered to a customer. Interaction with the customer comprises selecting a semantically correct natural language expression from an appropriate vocabulary database.