Abstract: A framework for achieving a rewarding relationship is disclosed. In one embodiment, a method includes generating a customer service hierarchy including customer service levels, each customer service level having associated demands, determining if the demands of an initial customer service level in the customer service hierarchy are met, upon a determination that the demands of the initial customer service level are met, determining if the demands of the initial customer service level are exceeded, and for each successor customer service level in the customer service hierarchy, determining if the demands of a predecessor customer service level in the customer service hierarchy continue to be exceeded, upon a determination that the demands of the predecessor customer service level continue to be exceeded, determining if the demands of a successor customer service level in the customer service hierarchy are met.