Abstract: A system and method may test a contact center or other entity by causing, by a computer processor, a number of computerized processes (e.g. a simulated caller or customer) to each initiate a telephone call to a contact center, each telephone call associated with a customer identification and intent and determine, for each telephone call if the contact center system data is correct. A number of computer processes (e.g. a simulated agent or other process) may each connect to a CRM system and connect to one of the telephone calls. A centralized process may organize and cause to be initiated a number of different such interactions, and afterwards check various components of the contact center to validate if the interaction data as known by the centralized process matches the data as recorded by the contact center.