Abstract: Embodiments of the invention are directed to a system, method, or computer program product for a high priority incident engagement reporting tool for triage support. The tool reviews triage engagements, generates a report, and directs the report to the appropriate audience for triage. Furthermore, the invention may take incidents from across the entity and weigh the incidents for priority and impact. In this way, the invention receives, weighs, and triages any high priority incident that the entity may encounter. Thus the engagement reporting tool may allow for daily triage reporting in an efficient manner, thus streamlining formatting and sending of high priority incidents to the appropriate audiences.

Abstract: A record corresponding to a commercial financial transaction that involves an exception to a straight-through processing procedure of a financial institution may be identified. A graphical user interface for the commercial financial transaction may be generated. The graphical user interface may comprise data from a plurality of fields of the record and one or more graphical user interface elements for controlling a timer configured to track an amount of time expended by an associate of the financial institution to process the commercial financial transaction that involves the exception to the straight-through processing procedure of the financial institution. An associate of the financial institution to process the commercial financial transaction may be identified, and the graphical user interface for the commercial financial transaction may be communicated to a computing device associated with the associate of the financial institution.