Patents by Inventor Jean-Baptiste Charlety

Jean-Baptiste Charlety has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Identifying relevant material for cases
    Patent number: 10552464
    Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.
    Type: Grant
    Filed: December 18, 2014
    Date of Patent: February 4, 2020
    Assignee: SALESFORCE.COM, INC.
    Inventors: Bruno Roustant, Marc Brette, Pierre-Yves Chevalier, Francois Lopitaux, Ghislain Brun, Ilan Ginzburg, Jean-Baptiste Charlety, Pierre Salagnac, Son Thanh Chang
  • IDENTIFYING RELEVANT MATERIAL FOR CASES
    Publication number: 20160179906
    Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.
    Type: Application
    Filed: December 18, 2014
    Publication date: June 23, 2016
    Inventors: Bruno ROUSTANT, Marc Brette, Pierre-Yves Chevalier, Francois Lopitaux, Ghislain Brun, Ilan Ginzburg, Jean-Baptiste Charlety, Pierre Salagnac, Son Thanh Chang