Abstract: A call center system comprises a service request generator for generating a service request that includes a machine identifier; a machine status database controller coupled to the service request generator, the machine status database controller for retrieving machine status data corresponding to the machine identifier of the service request; a historical solution database controller coupled to the machine status database controller, the historical solution database controller for retrieving historical solution data corresponding to the retrieved machine status data; and a service plan generator coupled to the service request generator, the machine status database controller, and the historical solution database controller, the service plan generator for generating a repair code for the service request that corresponds to the retrieved machine status data and retrieved historical solution data.

Abstract: Text, images, and/or graphics of variable content documents should be organized and laid out by a template to provide effective and quality documents. The best such template depends upon the variable content interaction with the template for each individual document. To analyze the qualitative nature of the template in quantifiable terms, the each variable content document is measure using various quantifiable factors; such as, balance, uniformity, white space management, alignment, consistency, legibility, etc.; that impact a qualitative nature of a document. Such quantifiable factors are then used to quantize the aesthetics, ease of use, eye-catching ability, interest, communicability, comfort, and convenience of the document, thereby giving a designer a measure of the quality of the template in the variable content document context.