Patents by Inventor Jean-Francois Fortier

Jean-Francois Fortier has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call steering data tagging interface with automatic semantic clustering
    Patent number: 9251785
    Abstract: A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.
    Type: Grant
    Filed: November 26, 2014
    Date of Patent: February 2, 2016
    Assignee: Nuance Communications, Inc.
    Inventors: Real Tremblay, Jerome Tremblay, Amy E. Ulug, Jean-Francois Fortier, Francois Berleur, Jeffrey N. Marcus, David Andrew Mauro
  • CALL STEERING DATA TAGGING INTERFACE WITH AUTOMATIC SEMANTIC CLUSTERING
    Publication number: 20150081290
    Abstract: A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.
    Type: Application
    Filed: November 26, 2014
    Publication date: March 19, 2015
    Inventors: Real Tremblay, Jerome Tremblay, Amy E. Ulug, Jean-Francois Fortier, Francois Berleur, Jeffrey N. Marcus, David Andrew Mauro
  • Call steering data tagging interface with automatic semantic clustering
    Patent number: 8903712
    Abstract: A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.
    Type: Grant
    Filed: September 27, 2011
    Date of Patent: December 2, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Real Tremblay, Jerome Tremblay, Amy E. Ulug, Jean-Francois Fortier, Francois Berleur, Jeffrey N. Marcus, David Andrew Mauro