Abstract: According to one embodiment of the present invention, there is provided a method of analyzing a computer infrastructure providing a service, an intended quality level of the service being defined by at least one service level objective defining a service level quality objective and a related compliance level, the computer infrastructure comprising a plurality of components, the method comprising: obtaining first service level objective compliance data for a selected service level objective, the compliance data being calculated using data collected from the computer infrastructure; calculating second service level objective compliance data for the selected service level objective using in part the collected data and for a selected service level quality objective a value that meets that objective; calculating a difference between the first and second data; and identifying, based on the calculated difference, one or more components suitable for modification.

Abstract: An apparatus for processing management information, comprising; a processing engine operable to receive current data and store the current data in a data store, a forecaster engine operable to read past data and current data from the data store and generate forecast data, and store the forecast data in a forecast data store, and a user interface module operable to read the past data, current data and forecast data and generate a common output in accordance with the past data, current and forecast data.

Abstract: An apparatus for processing management information, comprising; a processing engine operable to receive current data and store the current data in a data store, a forecaster engine operable to read past data and current data from the data store and generate forecast data, and store the forecast data in a forecast data store, and a user interface module operable to read the past data, current data and forecast data and generate a common output in accordance with the past data, current and forecast data.

Abstract: According to one embodiment of the present invention, there is provided a method of analysing a computer infrastructure providing a service, an intended quality level of the service being defined by at least one service level objective defining a service level quality objective and a related compliance level, the computer infrastructure comprising a plurality of components, the method comprising: obtaining first service level objective compliance data for a selected service level objective, the compliance data being calculated using data collected from the computer infrastructure; calculating second service level objective compliance data for the selected service level objective using in part the collected data and for a selected service level quality objective a value that meets that objective; calculating a difference between the first and second data; and identifying, based on the calculated difference, one or more components suitable for modification.