Patents by Inventor Jean R. Oliphant

Jean R. Oliphant has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 4881261
    Abstract: A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes, this predictive pacing is adjusted so that answered calls do not have to be delayed while waiting for an available agent or agents do not have to wait for calls to become available.
    Type: Grant
    Filed: June 29, 1988
    Date of Patent: November 14, 1989
    Assignee: Rockwell International Corporation
    Inventors: Jean R. Oliphant, Harold W. Workman, Jasvantrai C. Shah
  • Patent number: 4400587
    Abstract: A method of overflow and diversion re-routing is disclosed for use in an automatic call distributor system of the type in which an incoming call is assigned to an original gate, that is, a group of agents, but in selected circumstances the call is to be re-routed from the original gate. The ACD system is assumed to be connected to telephone network trunks and possibly one or more dedicated trunks. the method of the present invention has the capability of re-routing excess calls to other destinations, including other switches accessible only by the telephone network trunks. The method includes sending a dialed network number on the telephone network trunks, preferably after making sure that there is a trunk suitable for said destination, which is idle. If there is not one available, even for an alternate re-route destination, then the call is entered in a queue for access to the originally assigned gate.
    Type: Grant
    Filed: August 25, 1981
    Date of Patent: August 23, 1983
    Assignee: Rockwell International Corporation
    Inventors: Michael P. Taylor, Jean R. Oliphant