Abstract: A query for a help system includes data about a user system and a task that the user is attempting. The query may be used by a search engine to generate relevant results to aid the user. The user system data may include configuration data about hardware and software. The task data may be derived from the current state of a device, or from operational history that may be developed from a single user or a group of users. The query may have a mechanism to weight various keywords or components of the query and a feedback system may adjust the weights for future queries.

Abstract: A query for a help system includes data about a user system and a task that the user is attempting. The query may be used by a search engine to generate relevant results to aid the user. The user system data may include configuration data about hardware and software. The task data may be derived from the current state of a device, or from operational history that may be developed from a single user or a group of users. The query may have a mechanism to weight various keywords or components of the query and a feedback system may adjust the weights for future queries.

Abstract: Actions of a user that correspond to various documents are identified by observing and analyzing low level system events driven by the user's interactions with one or more windows for displaying the documents. The identified user activity is used to characterize the documents. Characterizations can include relationships between the documents, and/or importance of the documents, or others.

Abstract: The present application describes a framework for a process oriented message driven workflow programming model where a complex process can be modeled by breaking down the complex process into a coarse grained series of atomic processes that interact through messages. A process is represented as a data structure that includes typed properties and one or more actions. The typed properties are used to associate a process with an incoming message, and the actions are steps that are executed when certain conditions are met by message properties and process data structure properties. A process action may add one or more properties to the process and/or modify an existing property. Processes are invoked and communicate solely through messages. When a process is executed, results of the execution are communicated to one or more other processes or external applications with messages that include any new and/or modified properties.

Abstract: In a matching system one or more related techniques use correlators to match entities and to look up metadata. Correlators are names that enable the matching system to associate entities with other entities. Attributes comprised of name/value pairs are used by the matching system to determine if two entities match. When two entities match, a process associated with an entity may be executed using the data associated with one or both of the matching entities. If the matching system is unable to determine a best match, all matching entities are provided to another process or human for further review. The matching system provides for the injection of new entities or correlators, to dynamically change the behavior of the system. Entities can be defined using a hierarchy, so that some of the entity properties are defined through an inheritance relationship with parent entities.