Abstract: A provider, such as a transportation management service, can manage transport for a number of passengers, including passengers with special needs, between various locations. Individual routes can include at least two segments using the same or different modes of transportation. A customer can select a transportation option for the journey that causes reservations to be made for the various segments. Based on the needs of a passenger, transportations options may be limited to those using vehicles that accommodate for the passenger's needs. In some cases, other passengers may be rebooked in order to accommodate a passenger's travel needs, and in some instances, a route may be modified to accommodate a passengers travel needs.

Abstract: Embodiments of the disclosure allow a universal access card, computing device, and/or application operating on a computing device to provide access and pay for multiple modes of transportation in a multi-segment journey. The universal access device may be provided by a centralized transportation management service, and may be used in conjunction with a mobile application on a computing device, to reserve a seat, plan a multi-segment journey across various modes of transportation and/or various transportation providers. When a user initiates a segment of the multi-segment journey by embarking on the first transportation provider, the universal access device provides access to the first transportation provider and may automatically provide payment to the first transportation provider. In monitoring the geo-location of the user, the universal access device can initiate access and payment to a second transportation provider when the user is ready to embark on a second segment of the multi-segment journey.

Abstract: A provider, such as a transportation management service, can manage transport for a number of riders between various locations. Individual routes can include at least two segments using the same or different modes of transportation. A customer can select a transportation option for the journey that causes reservations to be made for the various segments. It might subsequently be determined that the customer will be unable to make a connection for at least one of the segments. Using information such as an estimated time of arrival of the current segment, the customer can be rebooked on an alternate transportation option that will enable the customer to be transported to the target destination according to the criteria for the journey. Segments can be rebooked for other reasons as well, such as where a better segment option becomes available or is discovered.

Abstract: A provider, such as a transportation management service, can manage transport for a number of riders between various locations. Routes can include at least two segments using the same or different modes of transportation. A customer can select a transportation option for an initial segment, without having to commit to options for other segments of the route. Transportation for those subsequent segments can be automatically booked or suggested at, or during, a time for the journey, such as during travel for the initial segment of the journey. A transportation service can receive confirmation that the rider is on a particular vehicle, determine the estimated time and location of arrival, and determine routing options for the next segment. The service can then automatically book the best option for the rider, or can suggest one or more options for selection or confirmation by the rider.

Abstract: A provider, such as a transportation management service, can manage transport for a number of riders between various locations. Individual routes can include at least two segments using the same or different modes of transportation. A customer can select a transportation option for the journey that causes reservations to be made for the various segments. Upon completion of a journey, a customer can be prompted to provide feedback. This can include feedback for the individual segments, in addition to the overall multi-segment journey. The feedback can be allocated across aspects or components of the various segments, and aggregated with feedback from other users in order to generate performance data for the various segments, routes, aspects, and components used to provide the various transportation or mobility options. This information can be utilized in making routing determinations for future transportation requests, and can be exposed to the various transportation providers.