Patents by Inventor Jeff Alton Shaw

Jeff Alton Shaw has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and System for Verifying Information Handling System Hardware Component Failure Diagnosis
    Publication number: 20080215919
    Abstract: Hardware component failure diagnosis of an information handling system is verified with a hardware diagnostics code generated by a diagnostics module integrated with an information handling system and sent from the information handling system to a diagnostics engine of a service center. The hardware diagnostics code includes a unique identifier for the information handling system and a hardware component failure code that identifies the type of hardware and type of failure. The diagnostics engine analyzes the hardware diagnostics code to confirm that diagnostics were run on the information handling system and, for authentic hardware failures, automatically initiates the sending of a replacement hardware component to the information handling system.
    Type: Application
    Filed: April 14, 2008
    Publication date: September 4, 2008
    Inventor: Jeff Alton Shaw
  • Method and system for verifying information handling system hardware component failure diagnosis
    Patent number: 7380167
    Abstract: Hardware component failure diagnosis of an information handling system is verified with a hardware diagnostics code generated by a diagnostics module integrated with an information handling system and sent from the information handling system to a diagnostics engine of a service center. The hardware diagnostics code includes a unique identifier for the information handling system and a hardware component failure code that identifies the type of hardware and type of failure. The diagnostics engine analyzes the hardware diagnostics code to confirm that diagnostics were run on the information handling system and, for authentic hardware failures, automatically initiates the sending of a replacement hardware component to the information handling system.
    Type: Grant
    Filed: February 13, 2003
    Date of Patent: May 27, 2008
    Assignee: Dell Products L.P.
    Inventor: Jeff Alton Shaw
  • Method and system for verifying information handling system hardware component failure diagnosis
    Publication number: 20040163011
    Abstract: Hardware component failure diagnosis of an information handling system is verified with a hardware diagnostics code generated by a diagnostics module integrated with an information handling system and sent from the information handling system to a diagnostics engine of a service center. The hardware diagnostics code includes a unique identifier for the information handling system and a hardware component failure code that identifies the type of hardware and type of failure. The diagnostics engine analyzes the hardware diagnostics code to confirm that diagnostics were run on the information handling system and, for authentic hardware failures, automatically initiates the sending of a replacement hardware component to the information handling system.
    Type: Application
    Filed: February 13, 2003
    Publication date: August 19, 2004
    Inventor: Jeff Alton Shaw