Abstract: Disclosed are various embodiments for compliance detection using natural language processing. Various embodiments include a computing device that can generate a user interface for a compliance review device. The user interface can be configured to at least display at least one compliance violation, where the at least one compliance violation is associated with a portion of a transcript that is representative of an interaction occurring between at least an agent and a client, and where the portion of the transcript is based at least in part on one or more actions taken during the portion of the transcript. The user interface can further be configured to prompt the compliance review device for an outcome for the at least one compliance violation. The computing device can also receive the outcome for the at least one compliance violation and store the outcome in association with the at least one compliance violation.

Abstract: Disclosed are various embodiments for compliance detection using natural language processing. Various embodiments include a computing device that can transcribe a sound recording of a transcript, where the sound recording can be representative of a telephonic call occurring between an agent and a client. The computing device can determine that the telephonic call included a discussion related to a regulated subject based on an analysis by a natural language processor of the transcript. The computing device can obtain a compliance rule based at least in part on the regulated subject of the telephonic call. The computing device can determine that the compliance rule has been violated using a natural language processor of the transcript. The computing device can also store various information related to the compliance violation.

Abstract: Disclosed are various embodiments for compliance detection using natural language processing. Various embodiments include a computing device that can transcribe a sound recording of a transcript, where the sound recording can be representative of a telephonic call occurring between an agent and a client. The computing device can determine that the telephonic call included a discussion related to a regulated subject based on an analysis by a natural language processor of the transcript. The computing device can obtain a compliance rule based at least in part on the regulated subject of the telephonic call. The computing device can determine that the compliance rule has been violated using a natural language processor of the transcript. The computing device can also store various information related to the compliance violation.