Patents by Inventor Jeff Gerber

Jeff Gerber has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated and assisted resolution of IT incidents
    Patent number: 7890802
    Abstract: A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
    Type: Grant
    Filed: August 18, 2009
    Date of Patent: February 15, 2011
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventor: Jeff Gerber
  • SYSTEM AND METHOD FOR AUTOMATED AND ASSISTED RESOLUTION OF IT INCIDENTS
    Publication number: 20100037095
    Abstract: A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
    Type: Application
    Filed: August 18, 2009
    Publication date: February 11, 2010
    Inventor: Jeff GERBER
  • System and method for automated and assisted resolution of it incidents
    Patent number: 7610512
    Abstract: A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
    Type: Grant
    Filed: January 6, 2006
    Date of Patent: October 27, 2009
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventor: Jeff Gerber
  • System and method for automated and assisted resolution of it incidents
    Publication number: 20070174693
    Abstract: A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
    Type: Application
    Filed: January 6, 2006
    Publication date: July 26, 2007
    Applicant: ICONCLUDE
    Inventor: Jeff Gerber