Abstract: Systems and methods of using NFTs to make competitors and their competitions fungible are described.

Abstract: A testing module connectable to a thermal chamber having a wall with an access port for use in evaluating the effects of temperature on a fixed focus camera module. The testing module includes a window housing extending along a central axis between a first and a second end. A passage extends through the housing along the central axis. A window is received in the passage. A collimator mount is secured to the first end of the window housing. The collimator mount is adapted to attach a collimator to the window housing. A camera mount is secured to the second end of the window housing. The camera mount is adapted to attach the fixed focus camera module to the window housing.

Abstract: A customer communication system is configured to automatically communicate with human customers in a conversation including an ordered sequence of messages. Messages from the system to the customers are selected based on a knowledge graph. The knowledge graph including multiple levels of clusters of customer messages, each of the clusters being associated with a responsive supporting message. The customer communication system is optionally configured to identify inadequacies in the knowledge graph and obtain corrections from a human expert. The system may be adapted to communicate with parties other than customers.

Abstract: A testing module connectable to a thermal chamber having a wall with an access port for use in evaluating the effects of temperature on a fixed focus camera module. The testing module includes a window housing extending along a central axis between a first and a second end. A passage extends through the housing along the central axis. A window is received in the passage. A collimator mount is secured to the first end of the window housing. The collimator mount is adapted to attach a collimator to the window housing. A camera mount is secured to the second end of the window housing. The camera mount is adapted to attach the fixed focus camera module to the window housing.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service inquiries. Multiple experts may provide responses to a particular customer service inquiry, optionally within a single chat window.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing the inquiries to an independent group of experts. Machine learning based systems are used in combination with contact center staff and/or the independent experts to resolve the customer service inquiries. The AI based systems can be configured to determine which of the customer service inquiries should be routed to the independent experts, and/or to generate content for inclusion in responses to the customer service inquiries. The machines systems are optionally trained based on scored responses to prior customer service inquiries. These scored responses can include content provided by a machine learning system and/or a human expert.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries town independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an AI based system configured to determine which of the inquiries should be routed to the independent group of experts. The expert system is optionally trained based on scored responses to prior customer service inquiries.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service requests.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an expert system configured to identify clusters of inquiries that can be responded to using predetermined response content. The expert system is optionally trained based on scored responses to prior customer service inquiries.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries town independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an Al based system configured to determine which of the inquiries should be routed to the independent group of experts. The expert system is optionally trained based on scored responses to prior customer service inquiries.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service requests.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an expert system configured to identify clusters of inquiries that can be responded to using predetermined response content. The expert system is optionally trained based on scored responses to prior customer service inquiries.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

Abstract: The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

Abstract: A hook-shaped knife blade is provided having a curved sharpened inside edge, the sharpened edge comprising a plurality of serrations. The plurality of serrations abut each other to form a plurality of points where adjacent serrations abut, and each serration has an arc-shaped scallop forming a portion of the sharpened edge. The serrations move material away from the leading edge of the blade, thereby keeping the edge cleaner and providing a longer usable blade life. Moreover, the points provide localized pressure on the material when starting a cut, enabling better penetration into the material, while each serration acts as a mini-hook blade, forcing the material to be cut into the curve instead of pushing it away.

Abstract: The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

Abstract: An apparatus for entering information into a battery test/charger that includes a bar code reader, a controller that is used to receive information from the bar code reader wherein the controller controls a battery tester/charger. In addition, a method for entering information into a battery tester/charger that includes reading a bar code and inputting information into a controller for the battery tester charger based on the bar code. An additional method of recording information about a battery that includes printing information on a bar code reflecting information about the battery and associating the bar code with the battery.

Abstract: The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

Abstract: The present invention provides methods and systems for facilitating the distribution of a communication, for example, using one or more enterprise applications. According to one embodiment, the method comprises obtaining information regarding one or more entities. Using a software application, hardware device or combination thereof, a given entity is selected from the one or more entities. A given member of the enterprise is selected based on a path between the given member of the enterprise and a given entity, the path identified by the information regarding the given entity. A communication is addressed from the given member of the enterprise to the given entity.