Abstract: Provided is customer interaction system whereby a commercial establishment may interact with customer located at their physical premise using the customer's mobile device. Using a customer's mobile device, a location of the customer within a store may be established and a connection directly to an employee within the store may be made. Customers may interact with the employee via chat, allowing the employee to serve multiple customers at once. The platform also allows for customer profile building based on the chat and employee input to establish customer preferences, and customer profile information may be accessed by the employee to help in serving the customer. A profile building algorithm computes and provides suggestions of promotional offers and chat questions that can provide useful information to the customer profile data.

Abstract: A personalized video-on-demand system and method utilizes an array of hard disk drives or other storage media to create a video server farm having the enormous capacity necessary for a video content library. A content feed supplies video content to the inventive device via a variety of communication media. Utilizing the device, the content stream may be directly viewed, decoded/decrypted or recorded in the video server farm. A multiple receiver/tuner can receive multiple content streams and the system may simultaneously record a plurality of programs on a storage device. With a multiple display unit such as a picture-in-picture television, the consumer can view desired programs in the normal manner while the device aggregates a video library in the background. An electronic program guide aids in the content selection and recording. Scheduling conflicts are resolved by simultaneous, multiple recording methods.