Abstract: A method and system determine a potential impact from software upgrades on a computing device. A device configuration is identified for a first computing device based on the software and hardware elements currently present. Other computing devices are identified in the network having installed the software application upgrade. A history of operating behavior associated with the software application upgrade is retrieved. The profile is analyzed for each of the other computing devices for conflicts with the software application. A determination is made as to whether the software application upgrade will potentially cause a failure in the first computing device based on the history of operating behavior associated with the software application upgrade and based on a state of similarity between the analyzed profile for each of the other computing devices and the profile of the first computing device. The end user is presented with a risk-based recommendation.

Abstract: A support method, system, and computer program product, include identifying a repair or a maintenance task, determining an expertise level of the local engineer, receiving a procedure for performing the repair or the maintenance task, the procedure including a series of steps, instructional information associated with each step, and technical information associated with the repair or the maintenance task, based on the expertise level of each engineer, filtering the instructional information, and the technical information in the procedure to exclude information already known by the engineer, presenting, via an augmented reality device, a first step of the series of steps and the associated filtered information.

Abstract: A support method, system, and computer program product, include identifying a repair or a maintenance task, determining an expertise level of the local engineer, receiving a procedure for performing the repair or the maintenance task, the procedure including a series of steps, instructional information associated with each step, and technical information associated with the repair or the maintenance task, based on the expertise level of each engineer, filtering the instructional information, and the technical information in the procedure to exclude information already known by the engineer, presenting, via an augmented reality device, a first step of the series of steps and the associated filtered information.