Patents by Inventor Jeffery A. Sylvester
Jeffery A. Sylvester has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8135540Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: December 29, 2009Date of Patent: March 13, 2012Assignee: AT&T Intellectual Property I, LPInventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Publication number: 20100134355Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: December 29, 2009Publication date: June 3, 2010Inventors: Steven G. Smith, Robert H. Willis, JR., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, JR., Jeffery A. Sylvester
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Patent number: 7647172Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: November 6, 2007Date of Patent: January 12, 2010Assignee: AT&T Intellectual Property I, L.P.Inventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Patent number: 7599793Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: November 13, 2007Date of Patent: October 6, 2009Assignee: AT&T Intellectual Property I, L.P.Inventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Publication number: 20080195317Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: November 6, 2007Publication date: August 14, 2008Inventors: Steven G. Smith, Robert H. Willis, Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jeffery A. Sylvester
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Publication number: 20080162040Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: November 13, 2007Publication date: July 3, 2008Inventors: Steven G. Smith, Robert H. Willis, Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jeffery A. Sylvester
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Publication number: 20080086263Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: October 30, 2007Publication date: April 10, 2008Inventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester
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Patent number: 7295924Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: September 5, 2006Date of Patent: November 13, 2007Assignee: AT&T BLS Intellectual Property, Inc.Inventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Patent number: 7292939Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: December 12, 2006Date of Patent: November 6, 2007Assignee: AT&T BLS Intellectual Property, Inc.Inventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Publication number: 20070088503Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: December 12, 2006Publication date: April 19, 2007Applicant: BellSouth Intellectual Property CorporationInventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester
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Patent number: 7188027Abstract: In one aspect, a customer service information system includes a technician server configured to communicate with at least one input device used by a service technician at a customer service location and with a global satellite positioning system. The technician server is capable of directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device.Type: GrantFiled: May 27, 2003Date of Patent: March 6, 2007Assignee: BellSouth Intellectual Property CorporationInventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Publication number: 20070038371Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: September 5, 2006Publication date: February 15, 2007Applicant: BellSouth Intellectual Property CorporationInventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester
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Patent number: 7103476Abstract: Methods and systems are provided for generating directions for traveling from a first service location to at least a second service location. One exemplary method embodiment includes obtaining through a server at least one set of “from” coordinates associated with the first service location; obtaining through the server at least one set of “to” coordinates associated with the second service location; transmitting the “from” and the “to” coordinates to a mapping system; and receiving directions from the mapping system based on the “to” and the “from” coordinates. Another exemplary method embodiment includes receiving first knowledge of one or more service personnel locations, receiving second knowledge of one or more service locations, and applying an algorithm with a computer using the first and the second knowledge to facilitate moving a service person to a most appropriate service location.Type: GrantFiled: May 28, 2004Date of Patent: September 5, 2006Assignee: BellSouth Intellectual Property CorporationInventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Patent number: 7079879Abstract: A protective cover is provided for a telephone having a keypad and a display. The cover has a keypad portion for covering the keypad of the telephone to protect the telephone at the keypad, and a display portion for covering the display of the telephone to protect the telephone at the display.Type: GrantFiled: September 28, 2001Date of Patent: July 18, 2006Assignee: BellSouth Intellectual Property Corp.Inventors: Jeffery A. Sylvester, Mitchell E. Davis
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Publication number: 20040220732Abstract: Methods and systems are provided for generating directions for traveling from a first service location to at least a second service location. One exemplary method embodiment includes obtaining through a server at least one set of “from” coordinates associated with the first service location; obtaining through the server at least one set of “to” coordinates associated with the second service location; transmitting the “from” and the “to” coordinates to a mapping system; and receiving directions from the mapping system based on the “to” and the “from” coordinates. Another exemplary method embodiment includes receiving first knowledge of one or more service personnel locations, receiving second knowledge of one or more service locations, and applying an algorithm with a computer using the first and the second knowledge to facilitate moving a service person to a most appropriate service location.Type: ApplicationFiled: May 28, 2004Publication date: November 4, 2004Inventors: Steven G. Smith, Robert H. Willis, Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jeffery A. Sylvester
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Patent number: 6772064Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: October 25, 2001Date of Patent: August 3, 2004Assignee: BellSouth Intellectual Property CorporationInventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Patent number: 6754582Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: GrantFiled: October 25, 2001Date of Patent: June 22, 2004Assignee: BellSouth Intellectual Property Corp.Inventors: Steven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
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Publication number: 20030220737Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.Type: ApplicationFiled: May 27, 2003Publication date: November 27, 2003Inventors: Steven G. Smith, Robert H. Willis, Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jeffery A. Sylvester
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Patent number: 6618018Abstract: A mounting assembly is disclosed for mounting an antenna to a roof of a vehicle. The assembly includes a mounting plate with a mounting pad for mounting the antenna to the mounting plate, and at least one bracket to which the mounting plate is mounted. Each bracket is for being mounted to the roof of the vehicle. Each bracket may be a cross-bracket for extending between stringers on the vehicle or an angle-bracket for being mounted to a vertical surface on the vehicle, for example. The mounting plate and each bracket are each provided with a plurality of regularly spaced slots through which the mounting plate is mounted to the bracket. Each slot in the mounting plate extends for a distance generally along the periphery of the mounting plate, and each slot in each bracket extends for a distance generally longitudinally.Type: GrantFiled: November 8, 2001Date of Patent: September 9, 2003Assignee: BellSouth Intellectual Property CorporationInventors: Jeffery A. Sylvester, Wesley Brown Ecton, Jerome R. Timko