Abstract: Automating servicing of event managements within a cloud network. Such automation includes: identifying and receiving controlled instructions from clients and monitoring and aggregating data related to employing the resources, for correlation of data to pattern of events. Events can then be mapped to standard prescriptive actions and/or remedial measure—or alternatively the clients are enabled to determine the actions required.

Abstract: According to one example of the present invention there is provided a method of managing a set of computing resources accessible to a client via a network. The method comprises monitoring computing resources of the set of computing resources and managing the computing resources in accordance with a set of computing resource guidelines. The method further comprises generating, based on the steps of monitoring and managing, a computer resource configuration change request, the request identifying a computing resource, identifying, from the identified computing resource, a client associated with the resource, determining whether the requested configuration change request is compatible with a client service level agreement, SLA, associated with the identified client; and, where it is so determined, authorizing the requested configuration change request to be made.

Abstract: According to one example of the present invention there is provided a method of managing a set of computing resources accessible to a client via a network. The method comprises monitoring computing resources of the set of computing resources and managing the computing resources in accordance with a set of computing resource guidelines. The method further comprises generating, based on the steps of monitoring and managing, a computer resource configuration change request, the request identifying a computing resource, identifying, from the identified computing resource, a client associated with the resource, determining whether the requested configuration change request is compatible with a client service level agreement, SLA, associated with the identified client; and, where it is so determined, authorizing the requested configuration change request to be made.

Abstract: According to one example of the present invention there is provided a method of managing a set of computing resources accessible to a client via a network. The method comprises monitoring computing resources of the set of computing resources and managing the computing resources in accordance with a set of computing resource guidelines. The method further comprises generating, based on the steps of monitoring and managing, a computer resource configuration change request, the request identifying a computing resource, identifying, from the identified computing resource, a client associated with the resource, determining whether the requested configuration change request is compatible with a client service level agreement, SLA, associated with the identified client; and, where it is so determined, authorizing the requested configuration change request to be made.

Abstract: Federation systems and methods for information technology service management are disclosed. An example method includes interfacing with each of the autonomous operational models. The method also includes providing a single point of access for client visibility across each of the autonomous operational models.

Abstract: Automating servicing of event managements within a cloud network. Such automation includes: identifying and receiving controlled instructions from clients and monitoring and aggregating data related to employing the resources, for correlation of data to pattern of events. Events can then be mapped to standard prescriptive actions and/or remedial measure—or alternatively the clients are enabled to determine the actions required.

Abstract: According to one example of the present invention there is provided a method of managing a set of computing resources accessible to a client via a network. The method comprises monitoring computing resources of the set of computing resources and managing the computing resources in accordance with a set of computing resource guidelines. The method further comprises generating, based on the steps of monitoring and managing, a computer resource configuration change request, the request identifying a computing resource, identifying, from the identified computing resource, a client associated with the resource, determining whether the requested configuration change request is compatible with a client service level agreement, SLA, associated with the identified client; and, where it is so determined, authorizing the requested configuration change request to be made.

Abstract: Federation systems and methods for information technology service management are disclosed. An example method includes interfacing with each of the autonomous operational models. The method also includes providing a single point of access for client visibility across each of the autonomous operational models.

Abstract: A method for accounting for data processing system service usage is provided. The method comprises monitoring a total environmental consumption related to an information technology resource, determining a percentage of the information technology resource used by a customer, and determining an environmental factor corresponding to a product of the percentage of the information technology resource used by the customer with the total environmental consumption related to the information technology resource and integrating the product over a billing period. The method further comprises determining an information technology factor corresponding to a sum of a total network usage, a total storage usage, and a total processor usage for the customer over the billing period, determining a total bill for the customer according to the environmental factor and the information technology factor, and storing the total bill for the customer in a computer-readable medium.

Abstract: A method for accounting for data processing system service usage is provided. The method comprises monitoring a total environmental consumption related to an information technology resource, determining a percentage of the information technology resource used by a customer, and determining an environmental factor corresponding to a product of the percentage of the information technology resource used by the customer with the total environmental consumption related to the information technology resource and integrating the product over a billing period. The method further comprises determining an information technology factor corresponding to a sum of a total network usage, a total storage usage, and a total processor usage for the customer over the billing period, determining a total bill for the customer according to the environmental factor and the information technology factor, and storing the total bill for the customer in a computer-readable medium.