Patents by Inventor Jeffery R. Neiswanger

Jeffery R. Neiswanger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative
    Patent number: 6704412
    Abstract: The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service representative. In one embodiment of the invention, a system configured to distribute a telephone call within a network includes a distributor adapted to connect with a telephone system, the distributor being configured to connect a telephone call using the telephone system and output the telephone call and associated data of the telephone call; and a plurality of customer service representative terminals connected with the distributor and a selected customer service representative terminal being configured to receive the telephone call and the associated data, the distributor and the selected customer service representative terminal being configured to synchronize, application of the telephone call and associated data from the distributor to the selected customer service representative terminal.
    Type: Grant
    Filed: September 24, 1998
    Date of Patent: March 9, 2004
    Assignee: Bechtel BWXT Idaho, LLC
    Inventors: Scott H. Harris, Joel A. Johnson, Jeffery R. Neiswanger, Kevin E. Twitchell