Patents by Inventor Jeffery Sylvester

Jeffery Sylvester has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20080086263
    Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.
    Type: Application
    Filed: October 30, 2007
    Publication date: April 10, 2008
    Inventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester
  • Publication number: 20070088503
    Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.
    Type: Application
    Filed: December 12, 2006
    Publication date: April 19, 2007
    Applicant: BellSouth Intellectual Property Corporation
    Inventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester
  • Publication number: 20070038371
    Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.
    Type: Application
    Filed: September 5, 2006
    Publication date: February 15, 2007
    Applicant: BellSouth Intellectual Property Corporation
    Inventors: Steven Smith, Robert Willis, Mitchell Davis, Marvin Hamrick, Roland Morton, Jeffery Sylvester