Abstract: Methods and systems of managing content. More particularly, methods and systems of managing digital media content are provided. A Content Manager Application (Content Manager) can provide one or more user interfaces (UI) allowing a content provider to manage, edit, tag, group, store, secure, and distribute content to a consumer of content.

Abstract: Methods and systems of managing content. More particularly, methods and systems of managing digital media content are provided. A Content Manager Application (Content Manager) can provide one or more user interfaces (UI) allowing a content provider to manage, edit, tag, group, store, secure, and distribute content to a consumer of content.

Abstract: An internal subwoofer apparatus is provided for mounting within a computer system. The computer system is a multi-media computer system that processes visual and audio recording and playback. The central processing unit box typically includes the motherboard on which is mounted the main central processing unit as well as any ancillary processing chips needed for the computer system. The computer system also includes memory modules such as short-term memory, long-term memory storage in the form of hard disk drives or removable floppy disk drive systems, as well as long-term disk storage systems, such as CD-ROM systems. User input to the computer system is provided by a keyboard and optionally a pointing device, such as a mouse or track ball. A monitor that displays video signals is provided and the audio system includes a pair of satellite speakers serving as a first channel and a second channel.

Abstract: A method and system for tracking the productivity of technical support specialists in a call center using a client/server configuration. The system comprises a client component and a server component. The client component displays on a display device a form for entry of normal activity and exceptions to normal activity. The client component receives from the technical support specialist indications of normal activity and exceptions. Each indication of an exception includes its type and its length. The client component then requests the server component to record information relating to normal activity and exceptions. When the server component receives the request to record the information, the server component stores the information in a database. The system also provides a reporting component for generating reports to analyze the information stored in the database.

Abstract: An internal subwoofer apparatus is provided for mounting within a computer system. The computer system is a multi-media computer system that processes visual and audio recording and playback. The central processing unit box typically includes the motherboard on which is mounted the main central processing unit as well as any ancillary processing chips needed for the computer system. The computer system also includes memory modules such as short term memory, long term memory storage in the form of hard disk drives or removable floppy disk drive systems, as well as long term disk storage systems, such as CD-ROM systems. User input to the computer system is provided by either a keyboard and optionally a pointing device, such as a mouse or track ball. A monitor that displays video signals is provided in addition to the internal subwoofer apparatus and the audio system includes a pair of satellite speakers serving as a first channel and a second channel.

Abstract: An internal subwoofer apparatus is provided for mounting within a computer system. The computer system is a multi-media computer system that processes visual and audio recording and playback. The central processing unit box typically includes the motherboard on which is mounted the main central processing unit as well as any ancillary processing chips needed for the computer system. The computer system also includes memory modules such as short term memory, long term memory storage in the form of hard disk drives or removable floppy disk drive systems, as well as long term disk storage systems, such as CD-ROM systems. User input to the computer system is provided by either a keyboard and optionally a pointing device, such as a mouse or track ball. A monitor that displays video signals is provided and the audio system includes a pair of satellite speakers serving as a first channel and a second channel.

Abstract: A method and apparatus for managing training activities are disclosed. In one embodiment, the invention is a method including scheduling the worker for a selected class in response to user input, tracking an available class the worker might attend; electronically determining whether the available class is the selected class; querying the worker about attending the available class if the available class is the selected class; receiving the worker's reply to the query; and enrolling the worker in the available class responsive to the reply. In another embodiment, the invention is a method including tracking a worker's training information; tracking information regarding a class available for the worker to attend; comparing the training information with the available class information; and automatically electronically contacting the worker regarding attending the available class responsive to the comparison.

Abstract: A method and system for tracking the productivity of technical support specialists in a call center using a client/server configuration. The system comprises a client component and a server component. The client component displays on a display device a form for entry of normal activity and exceptions to normal activity. The client component receives from the technical support specialist indications of normal activity and exceptions. Each indication of an exception includes its type and its length. The client component then requests the server component to record information relating to normal activity and exceptions. When the server component receives the request to record the information, the server component stores the information in a database. The system also provides a reporting component for generating reports to analyze the information stored in the database.

Abstract: A method and system in a computer system for tracking the productivity of technical support specialists in a call center environment. The system displays on a display device a form for entry of normal activity and exceptions to normal activity. The system receives from the technical support specialist indications of normal activity and exceptions. Each indication of an exception includes its type and its length. The system stores indications of the normal activity and exceptions. Upon receiving a request to transmit an exception report, the system retrieves the stored indications and formats the stored indications into an electronic mail message. The system then presents the formatted electronic mail message to the technical support specialist so that modifications to formatted electronic mail message can be made. Finally, the system sends the electronic mail message to a central location so that electronic mail messages from multiple technical support specialists can be collected and processed.

Abstract: A method and system for facilitating communications between technical support specialists in a call center environment. Under control of a first computer, the system displays on a display device a form for tracking time of a technical support specialist. The system then receives a request to communicate with a second technical support specialist and sends to an internet protocol address of the second computer request to communicate with the first technical support specialist. At the second computer system, the system displays on a second display device a form for tracking time of the second technical support specialist. In response to receiving a request sent by the first computer system, the second system displays on the second display device a window informing the second technical support specialist that the first technical support specialist has requested to communicate.