Abstract: A user of a phone can initiate a communication session by sending a text message (e.g., a Short Message Service (SMS) or Search Results Multimedia Messaging Service (MMS) message) to a predetermined phone number. In response, a reply message may be sent back, and the reply message can include a link that, when followed, navigates the phones web browser to a web-based chat interface to, for example, guide the user through a series of questions or collect information from the user to complete a transaction. In this way, an intuitive, coherent chat experience can be provided to the user, even if restrictions on text messaging are in place.