Abstract: A computer-readable medium stores instructions that, when executed by one or more processors of a computing device, cause the computing device to dynamically generate and display, on an interactive display, one or more person icons and one or more property icons representing persons and properties associated with a loss event. Each person and property icon is generated and displayed as a user adds a corresponding person or property via the interactive display. Each of the person icons is a graphical representation of a person and each of the property icons is a graphical representation of a type of the corresponding property. The instructions also cause the computing device to dynamically link specific ones of the person icons to specific ones of the property icons as the user specifies relationships between the specific ones of the person icons and the specific ones of the property icons via the interactive display.

Abstract: A contextual help module may allow an enterprise to provide multiple help capabilities across multiple lines-of-business (LOBs) of the enterprise with consistency. The contextual help module may be integrated onto any display view of any LOB of the enterprise, and may render contextual help information and/or dynamically route a customer's help request to a receiving help capability based upon the context of the customer help request. Further, the contextual help module may provide a layer of indirection or abstraction between customer-facing processes and the architectures providing the various help capabilities so that implementation and updating times and costs for help capabilities may be minimized. The multiple LOBs may relate to insurance, such as auto, home, life, health, renters, personal articles, or other insurance. The dynamic routing of the user to appropriate online help may be based upon functional area of the help, LOB, sub-LOB, preferred customer language, and/or customer location.

Abstract: A computer-readable medium stores instructions that, when executed by one or more processors of a computing device, cause the computing device to dynamically generate and display, on an interactive display, one or more person icons and one or more property icons representing persons and properties associated with a loss event. Each person and property icon is generated and displayed as a user adds a corresponding person or property via the interactive display. Each of the person icons is a graphical representation of a person and each of the property icons is a graphical representation of a type of the corresponding property. The instructions also cause the computing device to dynamically link specific ones of the person icons to specific ones of the property icons as the user specifies relationships between the specific ones of the person icons and the specific ones of the property icons via the interactive display.