Abstract: A configuration is implemented via a processor to receive a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at an audio-based device that is remotely situated from the customer care platform. The user query is sent from the audio-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.

Abstract: A configuration is implemented to receive, with a processor from a customer care platform, a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at a display-based device that is remotely situated from the customer care platform. The user query is sent from the display-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.

Abstract: A configuration receives, with a processor, a request for a voice-based, human-spoken language interpretation from a first human-spoken language to a second human-spoken language. Further, the configuration routes, with the processor, the request to a device associated with a remotely-located human interpreter. In addition, the configuration receives, with the processor, audio in the first human-spoken language from a telecommunication device. The configuration also augments, in real-time with the processor, the audio with one or more visual features corresponding to the audio. Further, the configuration sends, with the processor, the augmented audio to the device associated with the human interpreter for the voice-based, human-spoken language interpretation to be based on the augmented audio in a simulated video remote interpretation session.

Abstract: A configuration is implemented via a processor to receive a request to perform a service. Further, the configuration selects a human representative from a plurality of human representatives associated with a communication center based on a computing device associated with the human representative indicating that the human representative is online and available to perform the service. In addition, the configuration routes the request to the computing device associated with the human representative. The configuration also monitors activity of the human representative at the computing device associated with the human representative. Further, the configuration determines that the activity of the human representative is inconsistent with the human representative being available to perform the service. Finally, the configuration reroutes the request to a different computing device associated with a different human representative.

Abstract: A process is provided. The process receives, at a mobile computing device, audio content via a communication application that provides a voice-based communication between a first user and a second user through a computerized network. Further, the process amplifies, via an acoustic amplification device, the audio content. In addition, the process delivers the audio content through a receptacle that receives the mobile computing device. The receptacle is integrated with the acoustic amplification device.

Abstract: A configuration receives, with a processor, a request for a voice-based, human-spoken language interpretation from a first human-spoken language to a second human-spoken language. Further, the configuration routes, with the processor, the request to a device associated with a remotely-located human interpreter. In addition, the configuration receives, with the processor, audio in the first human-spoken language from a telecommunication device. The configuration also augments, in real-time with the processor, the audio with one or more visual features corresponding to the audio. Further, the configuration sends, with the processor, the augmented audio to the device associated with the human interpreter for the voice-based, human-spoken language interpretation to be based on the augmented audio in a simulated video remote interpretation session.

Abstract: A configuration provides quality control compliance for a plurality of machine language interpreters. A processor receives a plurality of requests for human-spoken language interpretation from a first human-spoken language to a second human-spoken language. Further, processor routes the plurality of requests to a plurality of machine language interpreters. In addition, an artificial intelligence system associated the plurality of machine language interpreters determines one or more quality control criteria. The processor also monitors compliance of the one or more quality control criteria by the plurality of machine language interpreters during simultaneously occurring machine language interpretations performed by the machine language interpreters.

Abstract: A parabolic-shaped receptacle is provided. The parabolic-shaped receptacle has a frame having a left side that has a left parabolic curvature and a right side that has a right parabolic curvature. Further, the parabolic-shaped receptacle has one or more speaker ports. In addition, the parabolic-shaped receptacle has a coupling mechanism that couples a computing device to the frame such that one or more speakers of the computing device are aligned with the one or more speaker ports to deliver audio from the one or more speakers through the one or more speaker ports. The parabolic-shaped receptacle also has a left receptacle speaker positioned on the frame along the left parabolic curvature to the left of the one or more speaker ports. Further, the parabolic-shaped receptacle has a right receptacle speaker positioned on the frame along the right parabolic curvature to the right of the one or more speaker ports.

Abstract: A mobile computing device receptacle is provided. The mobile computing device receptacle has a rear enclosure with a receiving area for receiving a mobile computing device. The mobile computing device receptacle also has a first acoustic amplification component operably connected to a first side of the rear enclosure. In addition, the mobile computing device receptacle has a second acoustic amplification component operably connected to a second side of the rear enclosure. Further, the mobile computing device receptacle has a front enclosure having a first side speaker hole arrangement and a second speaker hole arrangement. The first side speaker hole arrangement is configured to be positioned over the first acoustic amplification component. In addition, the second side speaker hole arrangement is configured to be positioned over the second acoustic amplification component. A coupling mechanism couples a mobile computing device between the front enclosure and the rear enclosure.

Abstract: A computer implemented language interpretation/translation platform is provided so that a computerized interface can be generated to display a variety of language interpretation/translation services. The computer implemented language interpretation/translation platform includes a receiver that receives a request for computerized interface data from a computing device and receives a plurality of interface data from a plurality of distinct language interpretation/translation platforms. Each of the plurality of distinct language interpretation/translation platforms provide a language/interpretation service according to a distinct modality. The computer implemented language interpretation/translation platform includes a processor that aggregates the plurality of interface data from the plurality of distinct language interpretation/translation platforms in real-time into a computerized interface format.

Abstract: A parabolic-shaped receptacle is provided. The parabolic-shaped receptacle comprises a frame having a left side that has a left parabolic curvature and a right side that has a right parabolic curvature. Further, the parabolic-shape receptacle comprises a receiver operably connected to the frame such that the receiver receives a computing device within the frame. In addition, the parabolic-shaped receptacle comprises one or more support mechanisms operably attached to a rear portion of the frame that support the computing device in a landscape mode or a portrait mode.

Abstract: A parabolic-shaped receptacle is provided. The parabolic-shaped receptacle comprises a frame having a left side that has a left parabolic curvature and a right side that has a right parabolic curvature. Further, the parabolic-shape receptacle comprises a receiver operably connected to the frame such that the receiver receives a computing device within the frame. In addition, the parabolic-shaped receptacle comprises one or more support mechanisms operably attached to a rear portion of the frame that support the computing device in a landscape mode or a portrait mode.

Abstract: A mobile computing device receptacle is provided. The mobile computing device receptacle has a rear enclosure with a receiving area for receiving a mobile computing device. The mobile computing device receptacle also has a first acoustic amplification component operably connected to a first side of the rear enclosure. In addition, the mobile computing device receptacle has a second acoustic amplification component operably connected to a second side of the rear enclosure. Further, the mobile computing device receptacle has a front enclosure having a first side speaker hole arrangement and a second speaker hole arrangement. The first side speaker hole arrangement is configured to be positioned over the first acoustic amplification component. In addition, the second side speaker hole arrangement is configured to be positioned over the second acoustic amplification component. A coupling mechanism couples a mobile computing device between the front enclosure and the rear enclosure.

Abstract: A parabolic-shaped receptacle is provided. The parabolic-shaped receptacle has a frame having a left side that has a left parabolic curvature and a right side that has a right parabolic curvature. Further, the parabolic-shaped receptacle has one or more speaker ports. In addition, the parabolic-shaped receptacle has a coupling mechanism that couples a computing device to the frame such that one or more speakers of the computing device are aligned with the one or more speaker ports to deliver audio from the one or more speakers through the one or more speaker ports. The parabolic-shaped receptacle also has a left receptacle speaker positioned on the frame along the left parabolic curvature to the left of the one or more speaker ports. Further, the parabolic-shaped receptacle has a right receptacle speaker positioned on the frame along the right parabolic curvature to the right of the one or more speaker ports.

Abstract: A process is provided. The process receives, at a mobile computing device, audio content via a communication application that provides a voice-based communication between a first user and a second user through a computerized network. Further, the process amplifies, via an acoustic amplification device, the audio content. In addition, the process delivers the audio content through a receptacle that receives the mobile computing device. The receptacle is integrated with the acoustic amplification device.

Abstract: An apparatus includes a data storage device that stores remote agent quality assurance code and communication session code. Further, the apparatus includes a data capture device that captures data associated with a remote agent positioned in proximity to the data capture device. In addition, a processor receives a request from an agent routing platform for a service provided by the remote agent through a communication session between the remote agent and a user requesting the service. The processor executes the remote agent quality assurance code to determine that at least a portion of the captured data is non-compliant with the one or more quality assurance policies provided by the agent routing platform. Further, the processor executes the remote agent quality assurance code to provide one or more indicia of non-compliance.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that establishes a video remote interpretation session between a mobile device associated with a user and a computing device associated with a language interpreter/translator, receives data corresponding to a context of the video remote interpretation session from the mobile device, and augments the video remote interpretation session with one or more features that are distinct from a language interpretation service.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that receives a request from a mobile computing device for a voice-based language interpretation/translation session. Further, the processor determines a potential language interpreter/translator to perform language interpretation/translation based upon the request. In addition, the processor sends a non-voice augmented feature that is associated with the potential language interpreter/translator to the mobile computing device so that the mobile computing device renders the non-voice augmented feature on a display device of the mobile computing device. The processor also receives an indication from the mobile computing device that the potential language interpreter/translator is accepted by a user associated with the mobile computing device.

Abstract: A system, computer program product, and process are provided for an automated escalation agent. A receiver receives a request for language interpretation from a first language to a second language. Further, a database stores data associated with a plurality of language interpreters associated with a computer implemented language interpretation platform. A processor searches the database and determines that no online language interpreter is available to perform language interpretation at a time of the request and that escalates the request to determine if an offline language interpreter is available to initiate the language interpretation within a predetermined time period measured from the time of the request. An automated escalation agent module searches the database according to notification criteria, and sends at least one notification including the request to a plurality of offline language interpreters that meet the notification criteria.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that determines available languages for which language interpretation/translation resources are currently available based on at least one user criterion and language interpreter/translator availability. Further, the computer implemented language interpretation/translation platform comprises a routing engine that receives, via an Application Programming Interface, a request for the available languages and sends the available languages to the computing device such that the computing device displays the available languages. The request includes the at least one user criterion.