Abstract: A processing platform comprises at least one processing device having a processor coupled to a memory. The processing platform is configured to identify particular metrics that influence user satisfaction with communication services provided by a communication network, and to generate at least one model that relates the identified metrics to user satisfaction scores. The processing platform may be further configured to generate at least one user satisfaction score for a plurality of users of the communication services given specified values of the identified metrics for only a subset of those users. For example, separate user satisfaction scores may be generated for respective ones of the users. Additionally or alternatively, a single per-segment user satisfaction score may be generated for each of one or more segments of multiple users.

Abstract: A method of accessing a resource, where the resource is accessible by a plurality of authorized persons. The method receives a signal representative of a first utterance from a first person, wherein the first utterance represents information. In response to the signal representative of a first utterance from a first person, the method determines with a computer system whether the first person is one of the plurality of authorized persons. The method also receives a signal representative of a first utterance from a second person, where the signal representative of a first utterance from a second person represents the same information as the information represented by the signal representative of a first utterance from the first person. In response to the signal representative of the first utterance from the second person, the method determines with the computer system whether the second person is one of the plurality of authorized persons.

Abstract: A method of operating a speech recognition system. The method loads a speech model from a storage facility into a memory accessible by a processor. This loading step includes two steps. A first of these steps loads process-independent state data representative of a plurality of states of the speech model. A second of these steps loads process-specific state data representative of the plurality of states of the speech model. The speech recognition system then performs a first speech recognition process with the processor by accessing the process-independent state data and a first portion of the process-specific state data. The speech recognition system also performs a second speech recognition process with the processor, where the second process also accesses the process-independent state data but further accesses a second portion of the process-specific state data different than the first portion of the process-specific state data.