Patents by Inventor Jeffrey K. Shelton

Jeffrey K. Shelton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11918302
    Abstract: An interactive control unit is disclosed. The interactive control unit includes an interactive touchscreen display, an interface configured to couple the control unit to a surgical hub, a processor, and a memory coupled to the processor. The memory stores instructions executable by the processor to receive input commands from the interactive touchscreen display located inside a sterile field and transmit the input commands to the surgical hub to control devices coupled to the surgical hub located outside the sterile field.
    Type: Grant
    Filed: March 31, 2021
    Date of Patent: March 5, 2024
    Assignee: Cilag GmbH International
    Inventors: Jeffrey D. Messerly, Peter K. Shires, Monica L. Z. Rivard, Cory G. Kimball, David C. Yates, Jeffrey L. Aldridge, Daniel W. Price, William B. Weisenburgh, II, Jason L. Harris, Frederick E. Shelton, IV, Jerome R. Morgan
  • Patent number: 11528360
    Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.
    Type: Grant
    Filed: August 20, 2020
    Date of Patent: December 13, 2022
    Assignee: REVENUE, INC.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Patent number: 11356558
    Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.
    Type: Grant
    Filed: December 22, 2021
    Date of Patent: June 7, 2022
    Assignee: Revenue, Inc.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Publication number: 20220116500
    Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.
    Type: Application
    Filed: December 22, 2021
    Publication date: April 14, 2022
    Applicant: Revenue, Inc.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Patent number: 11212389
    Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.
    Type: Grant
    Filed: May 6, 2021
    Date of Patent: December 28, 2021
    Assignee: REVENUE, INC.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Publication number: 20210258424
    Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.
    Type: Application
    Filed: May 6, 2021
    Publication date: August 19, 2021
    Applicant: RingDNA, Inc.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Publication number: 20210136222
    Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.
    Type: Application
    Filed: August 20, 2020
    Publication date: May 6, 2021
    Applicant: RingDNA, Inc.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Patent number: 10757256
    Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.
    Type: Grant
    Filed: September 30, 2019
    Date of Patent: August 25, 2020
    Assignee: RINGDNA, INC.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
  • Patent number: 10440181
    Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.
    Type: Grant
    Filed: June 3, 2019
    Date of Patent: October 8, 2019
    Assignee: RINGDNA, INC.
    Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja