Patents by Inventor Jeffrey K. Shelton
Jeffrey K. Shelton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11918302Abstract: An interactive control unit is disclosed. The interactive control unit includes an interactive touchscreen display, an interface configured to couple the control unit to a surgical hub, a processor, and a memory coupled to the processor. The memory stores instructions executable by the processor to receive input commands from the interactive touchscreen display located inside a sterile field and transmit the input commands to the surgical hub to control devices coupled to the surgical hub located outside the sterile field.Type: GrantFiled: March 31, 2021Date of Patent: March 5, 2024Assignee: Cilag GmbH InternationalInventors: Jeffrey D. Messerly, Peter K. Shires, Monica L. Z. Rivard, Cory G. Kimball, David C. Yates, Jeffrey L. Aldridge, Daniel W. Price, William B. Weisenburgh, II, Jason L. Harris, Frederick E. Shelton, IV, Jerome R. Morgan
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Patent number: 11528360Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.Type: GrantFiled: August 20, 2020Date of Patent: December 13, 2022Assignee: REVENUE, INC.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Patent number: 11356558Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.Type: GrantFiled: December 22, 2021Date of Patent: June 7, 2022Assignee: Revenue, Inc.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Publication number: 20220116500Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.Type: ApplicationFiled: December 22, 2021Publication date: April 14, 2022Applicant: Revenue, Inc.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Patent number: 11212389Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.Type: GrantFiled: May 6, 2021Date of Patent: December 28, 2021Assignee: REVENUE, INC.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Publication number: 20210258424Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.Type: ApplicationFiled: May 6, 2021Publication date: August 19, 2021Applicant: RingDNA, Inc.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Publication number: 20210136222Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.Type: ApplicationFiled: August 20, 2020Publication date: May 6, 2021Applicant: RingDNA, Inc.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Patent number: 10757256Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.Type: GrantFiled: September 30, 2019Date of Patent: August 25, 2020Assignee: RINGDNA, INC.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja
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Patent number: 10440181Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.Type: GrantFiled: June 3, 2019Date of Patent: October 8, 2019Assignee: RINGDNA, INC.Inventors: Howard A. Brown, Jeffrey K. Shelton, Jason Ouellette, Kanwar Saluja