Abstract: A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Abstract: A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Abstract: A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Abstract: A method includes receiving a call from communication device associated with a caller. The call is directed to a second communication device associated with a callee. The method includes determining whether a caller profile associated with the caller is available. The method includes searching at least two networks in response to determining that the caller profile is not available. The method includes creating the caller profile based on the search of the at least two networks and populating a caller identification portal with at least one of a plurality identification characteristics included in the caller profile.

Abstract: Techniques for call integration are provided. Call logs associated with multiple voice accounts are acquired and integrated as an integrated call log. The integrated call log is presented at a display. A user can take a variety of actions on the integrated call log as a whole or on individual entries within the integrated call log.

Abstract: A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Abstract: Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Abstract: A method includes receiving video content via an access network of a video distribution network at a set-top box device associated with a subscriber. One or more communication devices are associated with the subscriber. The method includes sending the video content to a display device coupled to the set-top box device. The method includes receiving a notification of a message directed to a particular communication device of the one or more communication devices at the set-top box via the access network. The method includes selecting a message indicator based on configuration settings associated with the subscriber. The method also includes sending the message indicator to the display device to overlay a portion of the video content.

Abstract: Techniques for call integration are provided. Call logs associated with multiple voice accounts are acquired and integrated as an integrated call log. The integrated call log is presented at a display. A user can take a variety of actions on the integrated call log as a whole or on individual entries within the integrated call log.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a method for receiving a user input identifying a video signal, recording the video signal to the video data file and sending an instruction to a backup server. The instruction causes the backup server to concurrently record the video signal to a second video data file. The backup server can also record a second video signal to a second video data file based on a second instruction. Other embodiments are disclosed.

Abstract: A method includes receiving, at a device, a request to initiate a call with respect to a contact and a communication device associated with a caller. In a particular embodiment, the method may further include initiating presentation, at a display device, of a selectable call placement indicator to initiate the request. In another particular embodiment, the method may further include sending display data to the display device, where the display data indicates that the call has been placed to the contact.

Abstract: A method is disclosed that receives an incoming call at an electronic device, where the incoming call includes caller identification information. Further, the method determines whether a personal address book stored remotely from the electronic device includes an entry associated with the caller identification information. Additionally, an audio alert associated with the entry is inserted into a multimedia data stream, where the audio alert is determined based at least in part on the entry.

Abstract: The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.

Abstract: A method of managing incoming calls is disclosed and includes receiving a telephone call. Further, the method includes offering a caller a bypass option to bypass an automated help application and placing the telephone call in a queue for a next available customer service agent. The method can also include prompting the caller for payment when the caller selects the bypass option. Further, the method can include indicating a current wait time when the bypass option is declined. Moreover, the method can include offering the caller an instant service option to directly connect the caller to a customer service agent. The method can also include prompting the caller for payment when the caller selects the instant service option and directly connecting the telephone call to a customer service agent.

Abstract: Customer communications can be controlled in accordance with customized rules. An initial menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract: A method of providing caller identification information to a voice over Internet protocol (VoIP) telephone device is disclosed and includes receiving an incoming telephone call. The method also includes determining a destination VoIP telephone device associated with the incoming call. Further, the method includes populating a caller identification portal with a plurality of identification characteristics from a caller profile and presenting the caller identification portal to a display of the destination VoIP telephone device. The caller identification portal can include a first mode in which a partial caller identification portal is presented and a second mode in which a full caller identification portal is presented.

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract: Methods and apparatus for a telephone customer to configure telephone service for multiple users at a single location associated with the customer. The location has at least two telephones, at least two phone numbers and a voice mail box. The telephone customer is visually provided an option to assign one of the phone numbers to one of the telephones. The telephone customer is visually provided an option to assign each of the multiple users exclusive access to at least one of the telephone numbers via their account identifier. The telephone customer is visually provided the option to, for each of the multiple users, allow access or deny access via their account identifier to the voicemail box.

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.