Patents by Inventor Jeffrey Lea

Jeffrey Lea has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for calculating service staffing
    Publication number: 20060235740
    Abstract: A technique is provided for automatically calculating an estimate of demand for field and for remote customer service, such as based on historical service data. A forecast may then be calculated based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments. Routines implementing some or all of the technique may be provided on a processor-based system or on a computer-readable medium.
    Type: Application
    Filed: April 15, 2005
    Publication date: October 19, 2006
    Inventors: Jeffrey Lea, Juan Fernandez