Patents by Inventor Jeffrey Lowenthal

Jeffrey Lowenthal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Multi-platform service management system
    Patent number: 11196844
    Abstract: In some implementations, a system may receive, from a client platform, a first report associated with an incident involving a client device that is associated with the client platform. The system may identify, in a mapping, a first management parameter that is mapped to a first client parameter. The system may generate a second report that includes an incident value in association with the management parameter. The system may process the second report to obtain service information associated with the incident. The system may generate a third report that includes the service information, wherein the service information is associated with a second management parameter. The system may identify, based on the mapping, a second client parameter that is mapped to the second management parameter. The system may generate a fourth report that includes the service information in association with the client parameter.
    Type: Grant
    Filed: November 17, 2020
    Date of Patent: December 7, 2021
    Assignee: Accenture Global Solutions Limited
    Inventors: Bruce Allen Neiman, Jeffrey Lowenthal, Thomas K. Mahaffey, Jr.