Abstract: An error processing system comprising a client/server based PC application supported by SQL Server databases for use with legacy usage metering and billing services. The error processing system provides increased functionality, flexibility and reliability of error processing at a much lower cost than was possible using error processing and correction systems built into legacy usage metering systems. Error processing is simplified for users by implementation of a PC based GUI screens developed in Visual Basic.

Abstract: An error processing system comprising a client/server based PC application supported by SQL Server databases for use with legacy usage metering and billing services. The error processing system provides increased functionality, flexibility and reliability of error processing at a much lower cost than was possible using error processing and correction systems built into legacy usage metering systems. Error processing is simplified for users by implementation of a PC based GUI screens developed in Visual Basic.

Abstract: A trouble ticket tracking system and method including a server in communication with an electronic network and a database for storing trouble tickets in communication with the server. A user computer is in communication with the network and has access, via a graphical user interface (GUI), to the server. The graphical user interface includes at least one screen which is operable to enter a new trouble ticket along with (i) a person responsible for resolving the ticket and (ii) a severity level for the trouble ticket, and to store the trouble ticket in the database. A paging system is also in communication with the server and when the severity level associated with a new trouble ticket is above a predetermined threshold, the server automatically initiates a call to the person responsible via the paging system.