Abstract: Embodiments of the present invention are directed to systems and methods for providing archival support for one or more services provided by a cloud infrastructure system. One such method comprises receiving a message corresponding to an archive trigger event, and determining based on the message one or more services subscribed to by a customer of a cloud infrastructure system which are to be archived. The method further comprises sending an instruction to the one or more services to archive customer information, and storing each archive in an archive directory accessible to the customer.

Abstract: Embodiments of the present invention are directed to systems and methods for providing archival support for one or more services provided by a cloud infrastructure system. One such method comprises receiving a message corresponding to an archive trigger event, and determining based on the message one or more services subscribed to by a customer of a cloud infrastructure system which are to be archived. The method further comprises sending an instruction to the one or more services to archive customer information, and storing each archive in an archive directory accessible to the customer.

Abstract: A system and method for facilitating annotation of a document co-browsed by multiple attendees of a collaboration session. A co-browsed page is served to the attendees by a collaboration server. An attendee (e.g., the host) annotates the page by highlighting a portion, placing or moving a pointer, scrolling the page within a window, or taking some other action. A collaboration applet operating in conjunction with the attendee's browser notes the position of the annotation (and size of annotation if it involves highlighting) and normalizes that position relative to the page. The collaboration applet then transmits an annotation event to the collaboration server, with the normalized position. The event is forwarded to other attendees, where the annotation is recreated.

Abstract: A system and method for facilitating the collaborative co-browsing of a document or web page. A collaboration server retrieves content of a page on behalf of a collaboration participant or attendee. Each attendee operates or views the content with a browser that is augmented with a collaboration applet. Tags, links, script code and other references that may cause a different page to be accessed or loaded fro the current page are transformed or replaced on the server before the page is distributed to the attendees. In particular, events and redirections that may cause the attendee browser to directly navigate to another page are transformed on the server. Pre-determined rules may be applied to prevent some attendees from viewing certain content (e.g., financial or personal data). A page may be further transformed at a client browser, to redirect a hyperlink to the collaboration server or to trap some other event.