Abstract: A method of troubleshooting a mobile device receiving at a diagnostic server an initial snapshot of characteristics from a mobile device, wherein the initial snapshot includes metrics that will identify the mobile device, elements that will expose a performance issue related to the mobile device, and metrics that enable determination of a corrective action for remedying the performance issues, determining with a diagnostic processor the performance issue based on the initial snapshot, receiving at an evaluating server an after-care snapshot of the characteristics from the mobile device after a corrective action has been performed on the mobile device, and determining with an evaluating processor whether the corrective action remedied the performance issue based on the after-care snapshot.

Abstract: A method of managing the risk of a monitored application installed on a mobile communication device comprises determining a risk profile of the monitored application based on at least one of: comparison of performance of the mobile communication device before and after installation of the monitored application on the mobile communication device, comparison of permission requests of the monitored application versus a type of the monitored application, community feedback of the monitored application, an amount of time elapsed since release of the monitored application, and a risk profile of a publisher of the monitored application; and performing a first action if the risk profile of the monitored application meets or exceeds a predefined first threshold.