Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Abstract: Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

Abstract: An approach for adjusting ranked search results based on user data is provided. An approach includes: receiving a search query from a search user; generating a ranked result set based on the search query; generating an adjusted ranked result set by adjusting the ranked result set based on a skill rating of the search user; and providing the adjusted ranked result set to the search user.

Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Abstract: Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

Abstract: Methods and apparatus for simulating risk tolerance and associated adversary costs in a distributed business process are disclosed. The methods and apparatus simulate an interdependent business process, such as a financial transaction system, in a secure distributed manner. Each business entity that is part of the interdependent business process models itself on a local client device at any chosen level of detail. A simulation server connects the separate client based simulations into one large simulation. Details of each local simulation may be hidden from other simulation participants. However, interruptions in business flow caused by simulated disruptions introduced at the simulation server and/or a client device are propagated to all of the effected simulation participants via the simulation server. In addition, the simulation server receives inputs from users indicative of risk tolerance levels and associated response actions.

Abstract: Embodiments of the present invention provide an approach for processing a color image for a color blind person to perceive color variation within the color image. Specifically, in a typical embodiment, a color image is received from an image capture device or other means. Each area of the color image having one of a specific color or color combination is determined. A pattern is generated based on the one of the specific color or color combination. A pattern overlay of the generated pattern is rendered on a display device.

Abstract: Approaches presented herein enable measuring an impact on performance metrics of shifting a performance focus based on an assignment of communications to a resource based on a performance area in a customer support environment. Specifically, resources, each with several performance area attributes, are assigned performance scores. A performance focus manager selects a shifting performance area of focus and assigns communications to the resources based on the selected performance area. A history manager maintains a set of feedback performance metrics in a selected performance category, including a subset of metrics establishing a baseline for the category. The feedback performance metrics may be queried to determine how a shift in performance focus impacts a performance category and if the performance metrics of the category are within a tolerance.

Abstract: Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

Abstract: Embodiments of the disclosed invention relate to providing cooling to instruments or other components. More particularly, hydrogen from a store is provided to pre-cool helium contained within a closed loop refrigeration circuit. Helium pre-cooled by the hydrogen, for example after expansion of the hydrogen in an expansion valve, is itself passed through an expansion valve, and applied to a heat load. The helium can be circulated through the refrigeration circuit using a compressor. The hydrogen used for pre-cooling the helium can be from a store of hydrogen that also provides fuel to a hydrogen consumer, for example for propulsion of a vehicle carrying the cooling system or for the production of electrical power. A hydrogen consumer can also be provided with hydrogen that has first been used to pre-cool the helium refrigeration circuit.

Abstract: An apparatus is disclosed as having, for example, a frame, a support assembly, and a pivot joint pivotably connected to the frame and the support assembly for positioning in a plurality of modes including, for example, a user in supine, standing, and/or prone positions. The apparatus may be positioned within various ranges that include supine and prone modes without re-configuring the apparatus.

Abstract: Therapy gas delivery systems that provide run-time-to-empty information to a user of the system and methods for administering therapeutic gas to a patient. The therapeutic gas delivery system may include a gas pressure sensor attachable to a therapeutic gas source that communicates therapeutic gas pressure data to a therapeutic gas delivery system controller, a gas temperature sensor positioned to measure gas temperature in the therapeutic gas source that communicates therapeutic gas temperature data to the therapeutic gas delivery system controller, at least one flow controller that communicates therapeutic gas flow rate data to the therapeutic gas delivery system controller, at least one flow sensor that communicates flow rate data to the therapeutic gas delivery system controller, and at least one display that communicates run-time-to-empty to a user of the therapeutic gas delivery system.

Abstract: Therapy gas delivery systems that provide run-time-to-empty information to a user of the system and methods for administering therapeutic gas to a patient. The therapeutic gas delivery system may include a gas pressure sensor attachable to a therapeutic gas source that communicates therapeutic gas pressure data to a therapeutic gas delivery system controller, a gas temperature sensor positioned to measure gas temperature in the therapeutic gas source that communicates therapeutic gas temperature data to the therapeutic gas delivery system controller, at least one flow controller that communicates therapeutic gas flow rate data to the therapeutic gas delivery system controller, at least one flow sensor that communicates flow rate data to the therapeutic gas delivery system controller, and at least one display that communicates run-time-to-empty to a user of the therapeutic gas delivery system.

Abstract: Therapy gas delivery systems that provide run-time-to-empty information to a user of the system and methods for administering therapeutic gas to a patient. The therapeutic gas delivery system may include a gas pressure sensor attachable to a therapeutic gas source that communicates therapeutic gas pressure data to a therapeutic gas delivery system controller, a gas temperature sensor positioned to measure gas temperature in the therapeutic gas source that communicates therapeutic gas temperature data to the therapeutic gas delivery system controller, at least one flow controller that communicates therapeutic gas flow rate data to the therapeutic gas delivery system controller, at least one flow sensor that communicates flow rate data to the therapeutic gas delivery system controller, and at least one display that communicates run-time-to-empty to a user of the therapeutic gas delivery system.

Abstract: Embodiments of the present invention provide an approach for processing a color image for a color blind person to perceive color variation within the color image. Specifically, in a typical embodiment, a color image is received from an image capture device or other means. Each area of the color image having one of a specific color or color combination is determined. A pattern is generated based on the one of the specific color or color combination. A pattern overlay of the generated pattern is rendered on a display device.

Abstract: Embodiments of the present invention provide an approach for processing a color image for a color blind person to perceive color variation within the color image. Specifically, in a typical embodiment, a color image is received from an image capture device or other means. Each area of the color image having one of a specific color or color combination is determined. A pattern is generated based on the one of the specific color or color combination. A pattern overlay of the generated pattern is rendered on a display device.

Abstract: An approach for evaluating at least one problem report based on keyword parameters of the at least one problem report is provided. According to at least one aspect, the approach comprises determining problem symptoms of at least one problem report based on keywords of the problem symptoms. The approach further comprises comparing the keywords of the problem symptoms with skills of a symptom skills table in a computer data structure so as to rank a match of available skills to address the at least one problem report, wherein a rank is determined by closeness of match between the skills of the symptom skills table and the keywords of the problem symptoms to address the at least one problem report. The approach further comprises generating work assignments based on the ranked match of available skills.

Abstract: An approach for resource scheduling of teams based on historic performance evaluations of projects of the teams. In one aspect, the approach comprises monitoring resource skills of one or more teams based on historical performance of previous problems solved by the one or more teams. The approach further comprises, evaluating success rates of the one or more team's effectiveness in utilizing the resource skills based on the historical performance of the previous problems solved. The approach further comprises determining a resource schedule for a new problem solved by the one or more teams based on the success rates of the team's effectiveness in utilizing the resource skills of the previous problems solved. The approach further comprises modifying the determined resource schedule based on altered conditions of the success rates of the one or more team's effectiveness in utilizing the resource skills over a duration of time.

Abstract: Methods and apparatus for simulating risk tolerance and associated adversary costs in a distributed business process are disclosed. The methods and apparatus simulate an interdependent business process, such as a financial transaction system, in a secure distributed manner. Each business entity that is part of the interdependent business process models itself on a local client device at any chosen level of detail. A simulation server connects the separate client based simulations into one large simulation. Details of each local simulation may be hidden from other simulation participants. However, interruptions in business flow caused by simulated disruptions introduced at the simulation server and/or a client device are propagated to all of the effected simulation participants via the simulation server. In addition, the simulation server receives inputs from users indicative of risk tolerance levels and associated response actions.

Abstract: Embodiments of the present invention relate to an approach for characteristic-based (e.g., color) selection of items (e.g., clothing) in a networked computing environment (e.g., a cloud computing environment). Specifically, at least one computer storage device will be populated with a first set of items. The first set of items may be associated in the at least one computer storage device with a first set of corresponding characteristics. A computer data structure may then be generated that comprises compatibility scores of the first set of items to one another. A second set of items may then be received in the at least one computer storage device. The second set of items may also be accompanied by a second set of corresponding characteristics. A set of matches between the first set of items and the second set of items may then be generated according to one or more criteria.