Abstract: A method and analytics tools for locating experts with specific sets of expertise are disclosed, the method including providing a collection of documents P0; generating categories representing fields of expertise derived from the collection of documents P0; refining the taxonomy of the categories by applying user domain knowledge; extracting structured fields from the collection of documents P0; constructing a contingency table having a first axis defined by the extracted structured fields and a second axis defined by the categories; and using the contingency table to identify a set of experts having a related expertise. The method may also include a network graph analysis that aids visualization of the relationship between people and expertise.

Abstract: A method and analytics tools for information mining incorporating domain specific knowledge and conceptual structures are disclosed, the method including: providing a first set of documents related to a first topic of interest; using a first taxonomy to categorize the first set of documents into a set of categories; providing a second set of documents related to a second topic of interest; categorizing the second set of documents according to the set of categories of the first set of documents; using an element of domain knowledge to re-categorize the first set of documents; and examining a category to identify a document of interest.

Abstract: A method for analyzing predefined subject matter in a patent database being for use with a set of target patents, each target patent related to the predefined subject matter, the method comprising: creating a feature space based on frequently occurring terms found in the set of target patents; creating a partition taxonomy based on a clustered configuration of the feature space; editing the partition taxonomy using domain expertise to produce an edited partition taxonomy; creating a classification taxonomy based on structured features present in the edited partition taxonomy; creating a contingency table by comparing the edited partition taxonomy and the classification taxonomy to provide entries in the contingency table; and identifying all significant relationships in the contingency table to help determine the presence of any white space.

Abstract: A method for analyzing predefined subject matter in a patent database being for use with a set of target patents, each target patent related to the predefined subject matter, the method comprising: creating a feature space based on frequently occurring terms found in the set of target patents; creating a partition taxonomy based on a clustered configuration of the feature space; editing the partition taxonomy using domain expertise to produce an edited partition taxonomy; creating a classification taxonomy based on structured features present in the edited partition taxonomy; creating a contingency table by comparing the edited partition taxonomy and the classification taxonomy to provide entries in the contingency table; and identifying all significant relationships in the contingency table to help determine the presence of any white space.

Abstract: Disclosed is a method of identifying partnering potential by: assembling a set of target patents representative of an industry of interest; building a dictionary of text feature entries; generating a set of text feature clusters; creating one or more contingency tables for assignees; and deriving an indication of partnering potential between the first assignee and the second assignee by comparing the values for each category for each assignee in each contingency table.

Abstract: A method and analytics tools for information mining incorporating domain specific knowledge and conceptual structures are disclosed, the method including: providing a first set of documents related to a first topic of interest; using a first taxonomy to categorize the first set of documents into a set of categories; providing a second set of documents related to a second topic of interest; categorizing the second set of documents according to the set of categories of the first set of documents; using an element of domain knowledge to re-categorize the first set of documents; and examining a category to identify a document of interest.

Abstract: A method and analytics tools for locating experts with specific sets of expertise are disclosed, the method including providing a collection of documents P0; generating categories representing fields of expertise derived from the collection of documents P0; refining the taxonomy of the categories by applying user domain knowledge; extracting structured fields from the collection of documents P0; constructing a contingency table having a first axis defined by the extracted structured fields and a second axis defined by the categories; and using the contingency table to identify a set of experts having a related expertise. The method may also include a network graph analysis that aids visualization of the relationship between people and expertise.

Abstract: A method is disclosed for use with at least one initial document describing a technical concept suitable for licensing, the method comprising: retrieving a set of intellectual property documents from a data warehouse; partitioning the set of intellectual property documents into a plurality of document categories; classifying the set of intellectual property documents by an industry parameter; constructing a contingency table that includes a listing of industry classifications for each of the document categories, and identifying documents within a particular one of the document categories that have different industry classifications so as to identify at least one potential new licensee industry of the technical concept described in the initial document.

Abstract: A vectorization process is employed in which chemical identifier strings are converted into respective vectors. These vectors may then be searched to identify molecules that are identical or similar to each other. The dimensions of the vector space can be defined by sequences of symbols that make up the chemical identifier strings. The International Chemical Identifier (InChI) string defined by the International Union of Pure and Applied Chemistry (IUPAC) is particularly well suited for these methods.

Abstract: A method and system for interesting relationships in text documents includes generating a dictionary of keywords in the text documents, forming categories of the text documents using the dictionary and an automated algorithm, counting occurrences of the structured variables, categories and structured variable/category combinations in the text documents, and calculating probabilities of occurrences of the structured variable/category combinations.

Abstract: According to a preferred embodiment of the present invention, a bridging system (100) and method provides a way of linking two independent data systems by receiving a dataset from a source data system. The bridging system (100) translates the dataset from a source schema to a target schema according to a set of mapping rules, and queues the translated data in persistent storage, and then sends the translated dataset to a destination data system. The system (100) includes an XML bridge (114), multiple application specific gateways (116,118), and a web admin interface (210), all in communication via a wide area network.

Abstract: A method and structure for performing a database search includes searching a database using a query (searching producing result items), and ranking the result items based on one or more of a frequency of an occurrence of in-links and out-links in each of the result items.

Abstract: A method and structure for discovering problem resolution in a helpdesk data set of problem tickets is based on using an enumerated set of phrases that have been identified as indicating diagnosis, instruction, or corrective action. A count of these phrases is then obtained and used along with any accompanying structured information to score each problem ticket. The tickets are then sorted so that the most useful problem tickets appear first.

Abstract: A system and method automatically identify candidate helpdesk problem categories that are most amenable to automated solutions. The system generates a dictionary wherein each word in the text data set is identified, and the number of documents containing these words is counted, and a corresponding count is generated. The documents are partitioned into clusters. For each generated cluster, the system sorts the dictionary terms in order of decreasing occurrence frequency. It then determines a search space by selecting the top dictionary terms as specified by a user defined depth of search. Next, the system chooses a set of terms from the search space as specified by a user-defined value indicating the desired level of detail.

Abstract: A method (and system) of determining a knowledge gap between a first database containing a set of problems records and a second database containing solutions documents, includes developing a set of clusters of the problems records of the first database, where each cluster has a centroid, developing a dictionary having entries based on the problems records in the first database, developing a vector space correlated to the solutions documents in the second database, where the vector space is based on the dictionary entries, developing a listing of distances between the cluster centroids and the vector space, and determining a knowledge gap for each cluster.

Abstract: A system and method automatically identify candidate helpdesk problem categories that are most amenable to automated solutions. The system generates a dictionary wherein each word in the text data set is identified, and the number of documents containing these words is counted, and a corresponding count is generated. The documents are partitioned into clusters. For each generated cluster, the system sorts the dictionary terms in order of decreasing occurrence frequency. It then determines a search space by selecting the top dictionary terms as specified by a user defined depth of search. Next, the system chooses a set of terms from the search space as specified by a user-defined value indicating the desired level of detail.

Abstract: A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and at least one attribute. The system further comprises at least one advisor server process for receiving the classified requests, comparing the classified requests by associated profiles from the advisors to find matching attributes with classified request, and creating a connection between the requesting customer and at least one advisor, the at least one advisor having submitted a profile with matching attributes. A routing system in accordance with the present invention reduces response time to a problem and saves advisor time. The system also provides for an automatic response to frequent problems at increased efficiency.

Abstract: According to a preferred embodiment of the present invention, a bridging system (100) and method provides a way of linking two independent data systems by receiving a dataset from a source data system. The bridging system (100) translates the dataset from a source schema to a target schema according to a set of mapping rules, and queues the translated data in persistent storage, and then sends the translated dataset to a destination data system. The system (100) includes an XML bridge (114), multiple application specific gateways (116,118), and a web admin interface (210), all in communication via a wide area network.

Abstract: A method (and system) of determining a knowledge gap between a first database containing a set of problems records and a second database containing solutions documents, includes developing a set of clusters of the problems records of the first database, where each cluster has a centroid, developing a dictionary having entries based on the problems records in the first database, developing a vector space correlated to the solutions documents in the second database, where the vector space is based on the dictionary entries, developing a listing of distances between the cluster centroids and the vector space, and determining a knowledge gap for each cluster.

Abstract: A method and structure converts a document corpus containing an ordered plurality of documents into a compact representation in memory of occurrence data, where the representation is to be based on a dictionary previously developed for the document corpus and where each term in the dictionary has associated therewith a corresponding unique integer. The method includes developing a first vector for the entire document corpus, the first vector being a sequential listing of the unique integers such that each document in the document corpus is sequentially represented in the listing according to the occurrence in the document of the corresponding dictionary terms. A second vector is also developed for the entire document corpus and indicates the location of each of the document's representation in the first vector.