Abstract: A device may create a child frame within a container frame displayed by a browser program. The child frame may be associated with an origin that is different than an origin associated with the container frame. The device may determine whether the child frame is locked to prohibit reading of information relating to the child frame. The determination of whether the child frame is locked including checking whether a first variable is present in the child frame. The device may determine one or more values relating to the child frame, where the one or more values are determined by checking whether a second set of variables is present in the child frame, where each variable, in the second set, corresponds to a single bit of the one or more values.

Abstract: Embodiments of the present invention relate to systems and methods for automating the assignment of digital help-desk requests. An embodiment of the invention includes a request analyzer module which analyzes the content of the digital help-desk request, a task load monitor module which analyzes the help-desk resource availability and suitability, and a help-ticket assignment module with generates a help ticket based on the digital help-desk request and assigns the help ticket to a resource based upon the analysis of the request and the analysis of resource availability and suitability. The system may also estimate a time to respond to the request based upon an analysis of the assigned resources capabilities and status.