Patents by Inventor Jeffrey Wolfeld

Jeffrey Wolfeld has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Link safety guarantee
    Patent number: 12407504
    Abstract: Presented herein are techniques in which a user device verifies the safety of a link to a resource. A first user device receives a link to a resource and transmits a request to a client link service to determine whether the link is safe. The first user device receives a response indicating that the link is safe and including a link safety guarantee. The first user device transmits the link and the link safety guarantee to one or more second user devices.
    Type: Grant
    Filed: February 21, 2023
    Date of Patent: September 2, 2025
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: Jeffrey Wolfeld, Hancheng Hsiung, Ze Li
  • LINK SAFETY GUARANTEE
    Publication number: 20240283643
    Abstract: Presented herein are techniques in which a user device verifies the safety of a link to a resource. A first user device receives a link to a resource and transmits a request to a client link service to determine whether the link is safe. The first user device receives a response indicating that the link is safe and including a link safety guarantee. The first user device transmits the link and the link safety guarantee to one or more second user devices.
    Type: Application
    Filed: February 21, 2023
    Publication date: August 22, 2024
    Inventors: Jeffrey Wolfeld, Hancheng Hsiung, Ze Li
  • Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls
    Patent number: 9031222
    Abstract: A method, a system and computer readable storage media facilitate establishing a plurality of simultaneously occurring communication sessions between call agent devices and customer devices at a call center communication system. Each communication session is monitored to determine a priority score associated with each communication session, where each priority score provides an indication of a potential problem associated with the corresponding communication session. An indication of the priority score associated with each communication session is provided to a supervisor device.
    Type: Grant
    Filed: August 9, 2011
    Date of Patent: May 12, 2015
    Assignee: Cisco Technology, Inc.
    Inventors: Jeffrey Wolfeld, Vijetha Vadlakonda, Vaishali Mithbaokar, Kenneth G. Rehor
  • Automatic Supervisor Intervention for Calls in Call Center Based Upon Video and/or Speech Analytics of Calls
    Publication number: 20130039483
    Abstract: A method, a system and computer readable storage media facilitate establishing a plurality of simultaneously occurring communication sessions between call agent devices and customer devices at a call center communication system. Each communication session is monitored to determine a priority score associated with each communication session, where each priority score provides an indication of a potential problem associated with the corresponding communication session. An indication of the priority score associated with each communication session is provided to a supervisor device.
    Type: Application
    Filed: August 9, 2011
    Publication date: February 14, 2013
    Applicant: CISCO TECHNOLOGY, INC.
    Inventors: Jeffrey Wolfeld, Vijetha Vadlakonda, Vaishali Mithbaokar, Kenneth G. Rehor