Abstract: Aspects of the present disclosure provide an agent control system that includes a virtual version of a remote control. In one aspect, the disclosure describes an input history store that stores user input operations corresponding to received user inputs to a remote control located at a subscriber location and an agent controller associated with a service provider that generates a dashboard user interface (UI) that operates in part to display a virtual version of the remote control, one or more of the input operations corresponding to the received user inputs to the remote control at the subscriber location, and/or a recommended action to execute on the virtual version of the remote control. Other aspects are described in detail herein.