Patents by Inventor Jennie Dawn Hanson

Jennie Dawn Hanson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus of providing video data notifications to user devices
    Patent number: 9959556
    Abstract: A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer preference record. The method may also include determining a notification device preference for a customer Internet protocol (IP) device included in the customer preference record and determining a current presence status of the customer Internet protocol (IP) device. The method may also include transmitting the notification event to the customer's IP device based on the notification device preference.
    Type: Grant
    Filed: October 24, 2011
    Date of Patent: May 1, 2018
    Assignee: WEST CORPORATION
    Inventors: Jeffrey William Cordell, Jennie Dawn Hanson, James Phelan
  • Method and apparatus of providing a mobile phone notification service
    Patent number: 9549392
    Abstract: A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer record. The method may also include identifying a customer's mobile device via a voice channel preference indicating the mobile device in the customer preference record, and transmitting the notification event to the customer's mobile device based on the voice channel preference.
    Type: Grant
    Filed: April 5, 2016
    Date of Patent: January 17, 2017
    Assignee: West Corporation
    Inventors: Jennie Dawn Hanson, Jeffrey William Cordell, James K. Boutcher
  • Method and apparatus of providing a mobile phone notification service
    Patent number: 9307076
    Abstract: A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer record. The method may also include identifying a customer's mobile device via a voice channel preference indicating the mobile device in the customer preference record, and transmitting the notification event to the customer's mobile device based on the voice channel preference.
    Type: Grant
    Filed: February 6, 2015
    Date of Patent: April 5, 2016
    Assignee: West Corporation
    Inventors: Jennie Dawn Hanson, Jeffrey William Cordell, James K. Boutcher
  • Method and apparatus of providing a mobile phone notification service
    Patent number: 8965347
    Abstract: A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer record. The method may also include identifying a customer's mobile device via a voice channel preference indicating the mobile device in the customer preference record, and transmitting the notification event to the customer's mobile device based on the voice channel preference.
    Type: Grant
    Filed: October 24, 2011
    Date of Patent: February 24, 2015
    Assignee: West Corporation
    Inventors: Jennie Dawn Hanson, Jeffrey William Cordell, James K. Boutcher