Patents by Inventor Jennifer J. Miller

Jennifer J. Miller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method of automatic parameter collection and problem solution generation for computer storage devices
    Patent number: 7058860
    Abstract: The present invention includes a system for and a method of a support system which includes an information manager to gather performance information and error condition-related information from a computer product which is sent by the information manager electronically to a support server. The support server, working with an associated database, attempts to solve the underlying error present in the computer product by analyzing the information received, comparing the information to a database containing previously reported error related information and identification of a proposed solution or corrective action from the database. This proposed solution, or corrective action is then sent to the information manager.
    Type: Grant
    Filed: June 29, 2001
    Date of Patent: June 6, 2006
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Jennifer J. Miller, Alex Lenart
  • System and method of automatic information collection and problem solution generation for computer storage devices
    Publication number: 20030005362
    Abstract: The present invention includes a system for and a method of a support system which includes an information manager to gather performance information and error condition-related information from a computer product which is sent by the information manager electronically to a support server. The support server, working with an associated database, attempts to solve the underlying error present in the computer product by analyzing the information received, comparing the information to a database containing previously reported error related information and identification of a proposed solution or corrective action from the database. This proposed solution, or corrective action is then sent to the information manager.
    Type: Application
    Filed: June 29, 2001
    Publication date: January 2, 2003
    Inventors: Jennifer J. Miller, Alex Lenart