Abstract: A disclosed remote control, suitable for use with a set top box or other form of multimedia handling device, includes a processor, a user input device, and a display. The user input device and the display are communicatively coupled to the processor. A communication adapter is configured to place the processor in bi-directional communication with the multimedia handling device. The remote control further includes a storage medium that may include a unique identifier of the user and a user profile indicative of the user's channel preferences and viewing permissions. The storage medium may further include software instructions to synchronize the user profile with a corresponding user profile on the multimedia handling device, receive input from the user via the user input device, the input including commands from the user to manipulate the multimedia handling device, and display output on the display screen in response to the user's commands.

Abstract: Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text messages directed to a subscriber of the UMS, present the subscriber one of a first option to convert one of the one or more voicemail messages received in a first media playback format to a second media playback format, and a second option to transfer at least a portion of one or more of the received voicemail, video or text messages received by the UMS to one of a set top box or digital video recorder. The controller is adapted to detect a selection of one of said options, and execute the selected option. Other embodiments are disclosed.

Abstract: A customer premises device includes a receiving module, a visual module, and an audible module. The receiving module is configured to receive an Internet protocol emergency alert system message. The visual module is in communication with the receiving module, and the visual module is configured to provide a visual alarm based on the Internet protocol emergency alert system message. The audible module is in communication with the receiving module, and the audible module is configured to provide an audible alarm based on the Internet protocol emergency alert system message. A method for outputting the visual and audible alarms is also disclosed.

Abstract: A remote control unit includes stored user profiles to facilitate and possibly limit access to media content. In some embodiments, a biometric sensor or smart card reader provides user authentication to access stored user profiles. User profiles are associated with content sets that include content selected for potential viewing by the user. The remote control unit is enabled for bidirectional communication with a set-top box or modem that permits access to media content from a bidirectional service provider network.