Patents by Inventor Jera Vincelli

Jera Vincelli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11294784
    Abstract: Systems and methods are described herein for providing predictive user interface elements. A computing system may train a machine-learning model to identify issues that are likely being experienced by users contacting a customer service system based at least in part on historical user account data of a plurality of user accounts. When a request for assistance is received, user account data corresponding to the request may be obtained and provided to the model to identify issues likely experienced by a user. A number of graphical user interface (GUI) elements (e.g., “match cards”), each corresponding to one of the identified issues, may be generated, ranked, and presented in accordance with the ranking. Each GUI element may be selectable. Upon selection additional data likely to be pertinent to the selected issue may be presented alleviating a need to search for this data as would be the case in conventional systems.
    Type: Grant
    Filed: September 26, 2019
    Date of Patent: April 5, 2022
    Assignee: Amazon Technologies, Inc.
    Inventors: Erik Bergman, Katherine M. Ryan, Jera Vincelli, Edward Michael Leonard, Alper Aras, Jeffrey Pratt, Christer Garbis, James Rosenblum, Brian Kropf
  • Patent number: 9805380
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for tracking offline purchases. One of the methods includes receiving information from a first user device identifying a requested commerce object, a geographical area, and an advertising identifier, identifying a plurality of sources of available inventory data for physical retail locations, searching the plurality of sources to determine one or more physical retail locations that have available inventory of the commerce object, serving instructions for a presentation of a user interface to a second user device, providing instructions for presentation of a prompt regarding whether the requested commerce object was purchased, receiving a response indicating that the requested commerce object was purchased, and storing data indicating the purchase in a memory with the advertising identifier.
    Type: Grant
    Filed: February 12, 2016
    Date of Patent: October 31, 2017
    Assignee: KIBO Software, Inc.
    Inventors: David Jeffrey Cumberland, Natasha Festa, Nelson Miguel Flores, Edward Allen Stevens, Jera Vincelli
  • Patent number: 9760924
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining which of multiple vendors have a product in stock.
    Type: Grant
    Filed: October 22, 2015
    Date of Patent: September 12, 2017
    Assignee: KIBO Software, Inc.
    Inventors: David Jeffrey Cumberland, Natasha Festa, Nelson Miguel Flores, Edward Allen Stevens, Jera Vincelli
  • Publication number: 20170109760
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for tracking offline purchases. One of the methods includes receiving information from a first user device identifying a requested commerce object, a geographical area, and an advertising identifier, identifying a plurality of sources of available inventory data for physical retail locations, searching the plurality of sources to determine one or more physical retail locations that have available inventory of the commerce object, serving instructions for a presentation of a user interface to a second user device, providing instructions for presentation of a prompt regarding whether the requested commerce object was purchased, receiving a response indicating that the requested commerce object was purchased, and storing data indicating the purchase in a memory with the advertising identifier.
    Type: Application
    Filed: February 12, 2016
    Publication date: April 20, 2017
    Inventors: David Jeffrey Cumberland, Natasha Festa, Nelson Miguel Flores, Edward Allen Stevens, Jera Vincelli
  • Publication number: 20160225045
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining which of multiple vendors have a product in stock.
    Type: Application
    Filed: October 22, 2015
    Publication date: August 4, 2016
    Inventors: David Jeffrey Cumberland, Natasha Festa, Nelson Miguel Flores, Edward Allen Stevens, Jera Vincelli