Abstract: In some examples, artificial intelligence based service control and home monitoring may include ascertaining, from a monitoring tool, an alert related to operation of a device or service monitored by the monitoring tool, and generating, based on the alert, a support call that includes a phone call, an e-mail, a Short Message Service (SMS), and/or smart device notification to a support personnel. Based on an issue addressed in the alert, an incident ticket may be generated, and based on a response to the support call, and determination of a resolution to the issue addressed in the alert, the incident ticket may be modified to include the resolution. Further, a service level agreement may be analyzed, and based on an analysis of the alert, the support call, the incident ticket, and the service level agreement, metrics related to the resolution to the issue addressed in the alert may be generated.