Patents by Inventor Jeremy BANKS

Jeremy BANKS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for model-driven multi-cloud contact center
    Patent number: 11762757
    Abstract: Various methods, apparatuses/systems, and media for automating deployment and configuration of contact centers are disclosed. A processor implements a cloud agnostic model-driven architecture, the architecture including at least a design-time environment and a run-time environment with corresponding combination of tools configured for delivery, development, and management of applications throughout systems; creates a cloud agnostic model configured to be executed on a plurality of cloud environments runtimes for an on-demand execution; on-boards and validates the cloud agnostic model in the design-time environment; tests, in response to a positive validation, the cloud agnostic model in the design-time environment; publishes, in response to a positive test, the cloud agnostic model on the run-time environment; activates the cloud agnostic model on the run-time environment; and creates, in response to activation, a multi-cloud contact center.
    Type: Grant
    Filed: October 7, 2021
    Date of Patent: September 19, 2023
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Casem Majd, Jeremy Banks
  • SYSTEM AND METHOD FOR MODEL-DRIVEN MULTI-CLOUD CONTACT CENTER
    Publication number: 20230116441
    Abstract: Various methods, apparatuses/systems, and media for automating deployment and configuration of contact centers are disclosed. A processor implements a cloud agnostic model-driven architecture, the architecture including at least a design-time environment and a run-time environment with corresponding combination of tools configured for delivery, development, and management of applications throughout systems; creates a cloud agnostic model configured to be executed on a plurality of cloud environments runtimes for an on-demand execution; on-boards and validates the cloud agnostic model in the design-time environment; tests, in response to a positive validation, the cloud agnostic model in the design-time environment; publishes, in response to a positive test, the cloud agnostic model on the run-time environment; activates the cloud agnostic model on the run-time environment; and creates, in response to activation, a multi-cloud contact center.
    Type: Application
    Filed: October 7, 2021
    Publication date: April 13, 2023
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Casem MAJD, Jeremy BANKS