Abstract: A computer-implemented method for intelligent collection and selective sharing of information technology asset inventory over a managed services platform is disclosed herein. An exemplary method may include receiving, from a customer, a selection of one or more information technology services of an information technology service provider. The exemplary method may further include receiving, via a network tunnel between a machine avatar in a computing environment and a base management node, network traffic of the customer addressed to the one or more information technology services; and storing a portion of the network traffic. The exemplary method may further include generating a service notification for the customer based on the portion of the network traffic; and transmitting the service notification to the machine avatar through the network tunnel.

Abstract: A computer-implemented method for intelligent collection and selective sharing of information technology asset inventory over a managed services platform is disclosed herein. An exemplary method may include receiving, from a customer, a selection of one or more information technology services of an information technology service provider. The exemplary method may further include receiving, via a network tunnel between a machine avatar in a computing environment and a base management node, network traffic of the customer addressed to the one or more information technology services; and storing a portion of the network traffic. The exemplary method may further include generating a service notification for the customer based on the portion of the network traffic; and transmitting the service notification to the machine avatar through the network tunnel.

Abstract: A method for dynamic scaling of IT services management includes receiving a selection of IT services, initializing machine avatars based on demand, dynamically adjusting these avatars, establishing network tunnels, and managing network traffic to optimize resource utilization. A system for this includes a processor and memory to perform these operations. A computer-readable medium stores instructions for these operations to optimize IT service responsiveness.

Abstract: Systems and methods for providing improved account management services is disclosed herein. An example method may include transmitting, from a remote computing device, an encryption key and an account list to a base management node of a customer. The example method may further include receiving, from the base management node, an encrypted updated account list, and decrypting, by a secure off-loader stored on the remote computing device, the encrypted updated account list. The example method may further include analyzing, by the secure off-loader, the account list in a storage location of the remote computing device to determine stored entries associated with the account list that have an analogous entry in the decrypted updated account list. The example method may further include replacing, by the secure off-loader, each stored entry in the account list with the analogous entry in the decrypted updated account list.

Abstract: A computer-implemented method includes receiving a selection of an information technology service; initializing a machine avatar; establishing a network tunnel; and receiving network traffic. A computing system comprising: one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the computing system to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic.

Abstract: A computer-implemented method includes receiving a selection of an information technology service; initializing a machine avatar; establishing a network tunnel; and receiving network traffic. A computing system comprising: one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the computing system to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic.

Abstract: A computer-implemented method includes receiving a routing request with respect to a base management node of a customer and an avatar of a customer, generating a first virtual network interface corresponding to the base management node, generating a second virtual network interface corresponding to the avatar, the first virtual network interface and the second virtual network interface communicatively coupled by a network tunnel, and providing the customer with access to the information technology resource via the network tunnel. The method may also include transmitting a request to a connection broker, receiving a set of initialization data, constructing a virtual network interface, and transferring data through a network tunnel via the virtual network interface.

Abstract: A computer-implemented method includes receiving a routing request with respect to a base management node of a customer and an avatar of a customer, generating a first virtual network interface corresponding to the base management node, generating a second virtual network interface corresponding to the avatar, the first virtual network interface and the second virtual network interface communicatively coupled by a network tunnel, and providing the customer with access to the information technology resource via the network tunnel. The method may also include transmitting a request to a connection broker, receiving a set of initialization data, constructing a virtual network interface, and transferring data through a network tunnel via the virtual network interface.