Abstract: Systems, methods, and computer program products are for processing damage survey information associated with a disaster event. According to one aspect, a method for processing damage survey information associated with a disaster event includes in response to the disaster event, receiving, at a disaster recovery system (DRS), the damage survey information. In some embodiments, the damage survey information includes an area of impact that defines an area in which at least one physical plant was damaged in the disaster event and a physical plant type identifier (PPTI) for each physical plant damaged in the disaster event. Each PPTI identifies a physical plant type of a plurality of physical plant types. The method also includes analyzing the damage survey information to determine to which of a plurality of disaster recovery dispatch units (DRDUs) the DRS should route the damage survey information and routing the damage survey information to the appropriate DRDUs.

Abstract: Systems, methods, and computer program products are for processing damage survey information associated with a disaster event. According to one aspect, a method for processing damage survey information associated with a disaster event includes in response to the disaster event, receiving, at a disaster recovery system (DRS), the damage survey information. In some embodiments, the damage survey information includes an area of impact that defines an area in which at least one physical plant was damaged in the disaster event and a physical plant type identifier (PPTI) for each physical plant damaged in the disaster event. Each PPTI identifies a physical plant type of a plurality of physical plant types. The method also includes analyzing the damage survey information to determine to which of a plurality of disaster recovery dispatch units (DRDUs) the DRS should route the damage survey information and routing the damage survey information to the appropriate DRDUs.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to receive from a service center a request directing a field service agent utilizing the communication device to fulfill a service order of a customer, receive from the service center information identifying one or more services of the communication system to which the customer has not subscribed, and present the one or more unsubscribed services to assist the field service agent in selling the customer at least one among the one or more unsubscribed services. Other embodiments are disclosed.