Patents by Inventor Jeremy W. Walker

Jeremy W. Walker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Trouble ticket management system
    Patent number: 8874463
    Abstract: Management of trouble tickets for a circuit is provided. A method and system provides a plurality of management tools that enable a user to obtain, verify, and manage information related to a trouble ticket to ensure compliance with federal standards and proper resolution and billing for problems experienced for a customer. With the method and system, the user may open a trouble ticket, close the trouble ticket, and bill a customer for services associated with resolving the trouble ticket.
    Type: Grant
    Filed: July 11, 2008
    Date of Patent: October 28, 2014
    Assignee: AT&T Intellectual Property , L.P.
    Inventors: Drenda L. Marchman, Linda H. Ball, Jeremy W. Walker, Rodney C. Granger, Charles C. Lutz
  • TROUBLE TICKET MANAGEMENT SYSTEM
    Publication number: 20100010848
    Abstract: Management of trouble tickets for a circuit is provided. A method and system provides a plurality of management tools that enable a user to obtain, verify, and manage information related to a trouble ticket to ensure compliance with federal standards and proper resolution and billing for problems experienced for a customer. With the method and system, the user may open a trouble ticket, close the trouble ticket, and bill a customer for services associated with resolving the trouble ticket.
    Type: Application
    Filed: July 11, 2008
    Publication date: January 14, 2010
    Applicant: AT&T Delaware Intellectual Property, Inc.
    Inventors: Drenda L. Marchman, Linda H. Ball, Jeremy W. Walker, Rodney C. Granger, Charles C. Lutz