Abstract: A computer implemented method for an identity alert management system for interaction between a customer and a resolution specialist, having: on a computer device having one or more processors and a memory storing one or more programs for execution by the one or more processors, the one or more programs including instructions for: identifying personally identifiable information against elements of a customer's identity; automatically sending a communication to the customer within a specified time period; authenticating the customer through a secure identity management dashboard; permitting the customer to review a source of an identity alert and details associated with the alert; prompting the customer to mark the alert as a threat or not a threat; sending a record of the threat to an approved records system if the customer marks the alert as not a threat; and creating a case if the customer marks the alert as a threat.