Abstract: Palatal expander apparatuses for expanding a patient's palate (“palatal expanders”) and methods of making them. The apparatuses may include a pair of tooth engagement regions connected by a palatal region. A detachment region on at least one of the tooth engagement regions may be defined by one or more first vertical cut-out regions extending from a bottom of a buccal side toward an occlusal side of the tooth engagement region. The buccal side may be more flexible than the occlusal side so that the detachment region flexes when a removal force to release the palatal expander apparatus from the patient's palate is applied to the detachment region.

Abstract: Palatal expander apparatuses for expanding a patient's palate (“palatal expanders”) and methods of using and making them. The palatal expanders may include tooth engagement regions connected by a palatal region that is configured to apply force between the tooth engagement regions. At least a portion of the palatal region may be configured to have a clearance from the patient's mid-palatal region when the palatal expander is worn by the patient. The clearance between the palatal region and the patient's palate may decrease from the patient's mid-palatal region laterally toward the tooth engagement regions.

Abstract: Techniques are described herein for routing customer support requests via a vertical stack queue. The techniques may include receiving a request for customer support from a user device and identifying a group of agents available to serve the request. The group is associated with a stack queue, and the request is routed to a first level of contact queue pool that includes the group. Upon determining whether a wait time associated the stack queue at the first level of contact queue pool exceeds a predetermined threshold, an additional group of agents to serve the request is identified in addition to the group of the plurality of groups of agents. The group and an additional group of agents are distinct from each other. Upon identifying the additional group, the request is routed to a second level of contact queue pool that includes the additional group of agents.

Abstract: Techniques are described herein for routing customer support requests via a vertical stack queue. The techniques may include receiving a request for customer support from a user device and identifying a group of agents available to serve the request. The group is associated with a stack queue, and the request is routed to a first level of contact queue pool that includes the group. Upon determining whether a wait time associated the stack queue at the first level of contact queue pool exceeds a predetermined threshold, an additional group of agents to serve the request is identified in addition to the group of the plurality of groups of agents. The group and an additional group of agents are distinct from each other. Upon identifying the additional group, the request is routed to a second level of contact queue pool that includes the additional group of agents.

Abstract: This disclosure provides a headset comprising a first earphone with a first face facing the head of a user wearing the headset, a headband attached at a first end to the first earphone and a microphone arm rotatably attached to the first earphone. The microphone arm can rotate about a first axis essentially perpendicular to the first side, whereby the microphone arm can be rotated into to a rest position, where it extends along the headband. The headband comprises a first magnetic holding element and the microphone arm comprises at a co-operating second magnetic holding element, whereby the microphone arm can be magnetically adhered against the headband in the rest position.

Abstract: This disclosure provides a headset comprising a first earphone with a first face facing the head of a user wearing the headset, a headband attached at a first end to the first earphone and a microphone arm rotatably attached to the first earphone. The microphone arm can rotate about a first axis essentially perpendicular to the first side, whereby the microphone arm can be rotated into to a rest position, where it extends along the headband. The headband comprises a first magnetic holding element and the microphone arm comprises at a co-operating second magnetic holding element, whereby the microphone arm can be magnetically adhered against the headband in the rest position.

Abstract: This invention discloses a method of specifying pin states for a memory chip having one or more pins. In one embodiment of the invention, the pins are prioritized to obtain a pin order, wherein the pin state of a pin of a higher order dominates the pin state of a pin of a lower order. A number of possible combinations of the pin states are generated for the pins based on the pin order. The possible combinations are presented using a data presentation format. At least one pin of a higher order dominates at least one pin of a lower order when the at least one pin of a higher order is set in a predetermined pin state, such that the number of the possible combinations presented is reduced by neglecting combinations generated by the pins states of the dominated pins.

Abstract: This invention discloses a method of specifying pin states for a memory chip having one or more pins. In one embodiment of the invention, the pins are prioritized to obtain a pin order, wherein the pin state of a pin of a higher order dominates the pin state of a pin of a lower order. A number of possible combinations of the pin states are generated for the pins based on the pin order. The possible combinations are presented using a data presentation format. At least one pin of a higher order dominates at least one pin of a lower order when the at least one pin of a higher order is set in a predetermined pin state, such that the number of the possible combinations presented is reduced by neglecting combinations generated by the pins states of the dominated pins.

Abstract: The invention creates a grid of horizontal and vertical lines across a plane, the plane is the plane in which metal-1 is to be created. This plane overlies an (underlying) layer of metal, such as metal of a basic cell component, to which interconnects must be established by the metal-1 pattern. By using the coordinates of the intersects of the horizontal and the vertical lines, these intersects can be assigned attributes that indicate whether a particular intersect should or should not be connected to the underlying layer of metal. Using these attributes of the intersects of the imaginary metal grid, an intersect that can be interconnected with the underlying layer of metal can now be extended beyond that intersect, making a maximum pattern available for interconnect to a pin type in the underlying layer of metal.